Nivedita Saha
Dubai
Summary
An energetic retail personnel with excellent customer service, leadership and teamwork skills. Proficient at merchandising and display, product knowledge, processing cash and card transactions . Confident and persuasive with strong attention to detail and the ability to engage diverse customers and enhance brand loyalty and satisfaction
Overview
12
12
years of professional experience
Work History
Retail Sales Officer
Pandora
12.2023 - Current
- Processed transactions accurately, ensuring seamless checkout experiences for all customers.
- Communicated promotional offers effectively, driving increased revenue from special deals and events.
- Implemented visual merchandising strategies, improving store aesthetics and attracting more customers.
- Managed inventory to ensure optimal stock levels, resulting in improved product availability.
Head Barista/Shift Leader/Trainer
TIM HORTONS INTERNATIONAL CAFE
10.2020 - Current
- Brewing non-alcoholic drinks according to company standards
- Up selling of pastries and sandwiches with coffee orders, boosting customer purchases to increase average spend per customer
- Maintaining cleanliness and sanitation of customer-facing work area and dining room space to meet hygiene standards and organizational safety and health guidelines
- Recommending products based on solid understanding of individual customer needs and preferences
- Handling payment transactions, processing, cash change, issuance of receipt
- Handling daily inventory, opening and closing of stocks & shift handling
- Delivering brand-specific café beverages with speed, quality and consistency
- Successfully completed daily cash audits to correctly balance drawers at end of each shift
- Supervising colleagues on maintaining hygiene records as per the company standards, following, maintaining and training staff on SOPs
- Conducting on job training for all new staff.
Guest Relationship Manager
KANAKIA SPACES REALTY PVT LTD.
07.2018 - 07.2020
- Filling of all personal documents for all prospects & clients
- Provide a tailor-made experience to prospective clients
- Assist clients with different finance options provided by banks
- Provide a smooth handover process of apartments to clients
- Assist clients with all documents for stamp duty & registration
- Creating Marketing Material for Social-Media
- (Instagram, Facebook, LinkedIn, Twitter, Google ads, YouTube ads
- Training the temporary staff for Project Launches & Corporate Events.
Cabin Crew In-Charge
INDIGO AIRLINES.
12.2012 - 05.2018
- Coaching and Briefing team members
- Supervising performance and documenting discrepancies, achievements and appreciations
- Preparing documents for the flight & recording details of the flight in the flight report
- Briefing with the flight crew, ground staff and team members for a smooth and effective communication
- Responsible for onboard sales and promotions, preparing sales and cash Reports
- Solely responsible for the team performance and wellbeing once outside base
- Responsible or the pre-flight checks of the safety equipment on board the aircraft
- Coordinating with the Catering officers to check for the proper uplift of food supplies for the flight
- Responsible for Catering and hygiene standards of the aircraft
- Being up to date as per the company safety and service standards
- Grooming standards to be maintained throughout the flight
- Taking care of guest service (onboard selling) and merchandising.
Education
Diploma - Aviation, Hospitality & Customer Service
Frankfinn Institute of Air Hostess Training
08.2009
Higher Secondary Certification -
Bhavan's College
03.2007
Secondary School Certification -
Poorna Prajna High School
03.2005
Skills
Goal-oriented mindset
Strong negotiation
Cash handling proficiency
Brand Awareness
Languages
English & Hindi (Fluent-Speak, Read & Write)
Certifications And Skills
- First Aid Certificate, Life saving techniques
- Emergency Response Management.
- Survival Techniques.
- Occupational Health and Safety.
- Trained in Swimming, Fire Fighting and Emergency evacuations.
- Proficiency in using MS office tools (Word, Excel & Power point)
Personal Information
- Date of Birth: 08/25/1989
- Nationality: Indian
Timeline
Retail Sales Officer
Pandora
12.2023 - Current
Head Barista/Shift Leader/Trainer
TIM HORTONS INTERNATIONAL CAFE
10.2020 - Current
Guest Relationship Manager
KANAKIA SPACES REALTY PVT LTD.
07.2018 - 07.2020
Cabin Crew In-Charge
INDIGO AIRLINES.
12.2012 - 05.2018
Diploma - Aviation, Hospitality & Customer Service
Frankfinn Institute of Air Hostess Training
Higher Secondary Certification -
Bhavan's College
Secondary School Certification -
Poorna Prajna High School
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