Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Hobbies
Languages
References
Timeline
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Nives Limnyuy

Nives Limnyuy

Khalifa City

Summary

Customer Service Agent skilled in communication and problem-solving, with a strong record of resolving issues and exceeding performance targets. Experienced in building positive customer relationships to drive satisfaction, loyalty, and retention.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Sales Associate

Afri Supermarket
Abu Dhabi
11.2023 - Current
  • Provide customer service and support in a fast-paced retail environment.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Managed inventory levels and restocked shelves to maintain product availability.
  • Operated point-of-sale systems for efficient transaction processing and payment collection.

Call Center Agent

Mont Febe Hotel
Yaounde
11.2019 - 09.2022
  • Utilized CRM software to document customer interactions and track service requests.
  • Managed high-volume of inbound and outbound customer calls.
  • Utilized problem solving techniques when dealing with difficult or irate customers.
  • Monitored call quality to ensure adherence to company standards and procedures.

Front Desk & Customer Support Assistant

Orange Cameroon
Yaounde
09.2018 - 10.2019
  • Coordinated calls and emails with guests and staff, improving internal and external communication efficiency.
  • Promoted mobile plans and internet bundles, helping to boost branch sales by 15% in 2019.
  • Twice awarded Employee of the Month for excellent customer care, and fast service delivery.
  • Resolved customer complaints in a timely and efficient manner.

Education

Bachelor of Science - Business Administration

UoPeople
online
08-2028

HighSchool Diploma - Gender Studies

GBHS Koutaba
Cameroon
06-2023

Skills

  • Customer Service & Support
  • Data analysis
  • Sales strategies
  • Fast typing & data entry
  • CRM Software
  • MS Office Suite
  • Time management
  • Fast learner
  • Problem-Solving
  • Effective communication

Certification

Professional Secretarial Certificate

Personal Information

  • Date of Birth: 02/28/00
  • Nationality: Cameroonian

Hobbies

  • Reading, Cooking, Dancing and Traveling

Languages

English
First Language
French
Advanced (C1)
C1

References

References available upon request.

Timeline

Sales Associate

Afri Supermarket
11.2023 - Current

Call Center Agent

Mont Febe Hotel
11.2019 - 09.2022

Front Desk & Customer Support Assistant

Orange Cameroon
09.2018 - 10.2019

Bachelor of Science - Business Administration

UoPeople

HighSchool Diploma - Gender Studies

GBHS Koutaba

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Nives Limnyuy