Nivetha Devi

• Took an intentional pause to focus on care giving to my infant

MOLINA

• Provide end-to-end support for custom applications, ensuring optimal performance and minimal downtime
• Monitored application performance in real-time using AppDynamics, identifying and resolving issues related to slow transaction times and degraded user experience
• Implemented SQL queries and scripts for data extraction, system checks, and automated report generation, reducing manual effort by 30%
• Ensured 95% of customer SLAs are consistently met through diligent tracking
• Coordinated with developers to implement bug fixes, enhancements, and updates, improving application efficiency and user satisfaction
• Developed, scheduled, and monitored automated workflows using Autosys, ensuring smooth execution of critical jobs across the enterprise
• Designed and implemented SSIS packages for data extraction, transformation, and loading (ETL), optimizing data integration processes and reducing ETL time by 30%
• Created and deployed dynamic reports using SSRS, improving data accessibility and decision-making by providing real-time, interactive dashboards for business users
• Assisted in the development and execution of test plans for new software releases, identifying and reporting defects to development teams

MARCH VISION

• Created and executed test plans, scripts and cases based on technical and business requirements
• Led the migration of a critical application from TFS to azure, minimizing disruption and ensuring seamless user experience
• Optimized database performance for the core ERP system through advanced indexing and query tuning, resulting in a 60% improvement in transaction processing speed

LA CARE

• Ensured reported issues were resolved more quickly by documenting and tracking application issues, using agile methodology, as well as by participating in scrum meetings, which assisted with prioritization of issues
• Provided application support for a diverse client base, addressing user enquiries and resolving technical issues via phone and email