Nivine Al Khatib Al Khalidy

- Handle end-to-end ocean freight operations for both FCL/LCL and Out of Gauge (OOG) shipments, including booking with carriers, documentation, customs coordination, and delivery to final destination.
- Prepare door-to-door pricing solutions for standard and special equipment cargo by sourcing and negotiating competitive freight, origin/destination, and inland charges.
- Engage with overseas agents, shipping lines, and transporters to ensure timely vessel allocations, space confirmation, and container availability.
- Utilize ERP systems for real-time shipment tracking, generating operational reports, and updating shipment milestones to ensure full visibility.
- Issue invoices and delivery orders, manage shipment billing, and coordinate closely with the accounts department for payment follow-up and reconciliation.
- Maintain strong coordination with customers to provide shipment status updates, resolve issues proactively, and deliver a high standard of service quality.
- Work closely with cross-functional teams to ensure alignment on shipment execution and SOP compliance, especially for project logistics and special cargo.
- Lead documentation accuracy for Bill of Lading, commercial invoice, packing list, and customs paperwork in compliance with destination-specific regulations.
- Collaborate with sales and pricing teams to ensure that rate quotations are timely, competitive, and reflect accurate operational assumptions.

Executed clerical accounting and general office tasks to maintain operational efficiency.

Monitored staffing needs and projected future requirements for effective resource management.

Cultivated strong relationships with clients and cross-functional teams to enhance collaboration.

Trained new staff on clerical responsibilities and customer service protocols.

Facilitated management with meeting arrangements and tracked action items for timely follow-up.

Supported management in addressing customer escalations, ensuring high-quality service delivery.

Executed all administrative tasks to ensure seamless operations across departments.

Performed clerical duties including filing, answering calls, and managing supplier communications.

Coordinated with shipping lines for booking full container shipments based on orders.

Organised and managed inventory and goods receipt reports effectively.

Conducted regular follow-ups with shipping lines regarding delays, informing sales department promptly.

Managed logistics escalations from sales team and clients to resolve issues efficiently.

Assisted finance team in payment matters by preparing invoices and tracking receipts.