Niwas Ibrahim

Managed multiple operational areas across Dubai, overseeing a team of 50 drivers and 8 Noon staff members, ensuring smooth logistics operations and consistently achieving 95% of daily performance targets.

Handled and resolved customer complaints related to shipment quality and quantity, promptly arranging replacements in accordance with Noon’s Standard Operating Procedures (SOP's).

Managed customer return processes, ensuring returned items were properly received and handed over to in-house teams or vendors in a timely manner.

Prepared and maintained daily shipment records in digital databases, ensuring accuracy, consistency, and data integrity.

Coordinated transport schedules, improved customer satisfaction.

Improved accuracy in order fulfilment through diligent monitoring.

Conducted staff training sessions to improve productivity and skill set enhancement.

Tracked and managed logistics operations, including inbound and outbound shipment flow, transportation, and coordination based on order volumes and dispatch schedules across different Emirates.

Utilized the Logistics Management System (LMS) software to maintain real-time shipment movement records in MS Excel, submitted hourly reports to managers, and ensured timely, same-day deliveries as promised.

Coordinated with hub teams across various Emirates via email to confirm shipment quantities and dispatch timelines, ensuring on-time departures.

Organized warehouse for optimal space utilization.

Coordinated with suppliers, principals, and freight forwarders to ensure smooth flow of goods and timely communication.

Processed supplier payments promptly, maintaining strong vendor relationships and avoiding delays.

Resolved brand-related and store-related issues efficiently to support uninterrupted operations.

Ensured effective coordination and follow-up with the transport department to streamline delivery processes.

Verified each freight invoice against approved quotations, cross-checked duties against shipment values, and reviewed all supporting documentation for accuracy and compliance.

Led team for successful execution of annual corporate goals.