NIXON BARBOSA
DUBAI,UAE
Summary
Customer Service Professional with over six years of experience in delivering exceptional service to clients, primarily for American companies. Expertise includes handling customer inquiries, resolving issues efficiently, and ensuring high levels of satisfaction. Advanced proficiency in English enables effective communication with diverse clientele. Skilled in using various computer systems and applications to enhance productivity and service delivery. Currently employed at Emirates Flight Catering in Dubai, contributing to a seamless lounge experience and providing exceptional hospitality to premium passengers. Aiming to continue applying extensive customer service experience and skills to create a positive impact in future roles.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work history
SENIOR WATER GRADE 04
EKFC
DUBAI, UAE
2024.11 - Current
- Offer excellent assistance in the VIP lounge of Emirates Flight Catering for first and business class passengers
- Working in the counter as bar tender
- Working in events
AMBASSADOR
AIRBNB
BOGOTA, COLOMBIA
2024.02 - 2024.11
- Mediator between guests and hosts users through the App Airbnb in the whole world
- Advisor in taxes and fees related Airbnb and its policies.
- General customer service advisor
- In charge of applying the Airbnb policies such as cancelations, fees, Giffards and promotions.
Agent
CAPITAL ONE
Bogota, colombia
2023.01 - 2023.12
- Issuing bank cards, debit and credit cards
- helping customers with questions regarding the App and system.
- provide assistance with issues regarding not authorized charges or fishing purchases
Collector
KIA, HYUNDAI AND GENESIS
BOGOTA, COLOMBIA
2021.03 - 2022.08
- Making payments arrangements
- Technical support in the webpage
- Virtual assistant
- Notify about repositions
- Making payments online
- Guide users to make payments and encourage them to do it on time or before the due date.
VIRTUAL AGENT
TARGET.COM
BUCARAMANGA, COLOMBIA
2019.06 - 2021.02
- Offer company products by phone
- Virtual assistant
- Make purchases for customers online
- Make payment
Education
Licentiate degree - English
Universidad industrial de santander
Bucaramanga, Colombia 2017.01 - 2021.06
Skills
- Written and verbal communication skills
- Customer relationship management
- Highly efficient
- Regulatory compliance
- Proactive approach
- Cultural awareness
Languages
Spanish
Native
English
Upper intermediate (B2)
Affiliations
- SWIMMING
Timeline
SENIOR WATER GRADE 04
EKFC
2024.11 - Current
AMBASSADOR
AIRBNB
2024.02 - 2024.11
Agent
CAPITAL ONE
2023.01 - 2023.12
Collector
KIA, HYUNDAI AND GENESIS
2021.03 - 2022.08
VIRTUAL AGENT
TARGET.COM
2019.06 - 2021.02
Licentiate degree - English
Universidad industrial de santander
2017.01 - 2021.06