NIYAZ THAMEEM
ABU DHABI
Summary
Results-driven travel industry professional with extensive experience in corporate travel management. Proven expertise in client relationship management, strategic sales, and operational excellence. Skilled in building strategic partnerships, exceeding targets, and delivering exceptional customer experiences. Proficient in industry-leading tools and committed to driving organizational success
Overview
18
18
years of professional experience
1
1
Certification
Work History
Sr. Customer Relationship Manager
Omeir Travel Agency LLC
Abu Dhabi
11.2017 - Current
- Client and Relationship Management: Spearheaded client engagement initiatives, increasing client retention and enhancing customer loyalty.
- Leadership & Strategy: Directed operations of implant and branch offices, defining KPIs and implementing strategic plans that increased operational efficiency
- Budget & Forecast Management: Created annual budgets for multiple cost centers, analyzing variances, and implementing corrective measures to stay within financial targets.
- Tailored Client Solutions: Collaborated with cross-functional teams to create customized travel solutions, increasing client satisfaction.
- Sales Performance: Collaborated with CRM teams to identify cross-selling opportunities, and expand market share.
- Budget Optimization: Created annual budgets for multiple cost centers, analyzing variances, and implementing corrective measures to stay within financial targets.
- Vendor and Contract Negotiation: Successfully negotiated and managed over 50 corporate agreements, ensuring mutually beneficial terms. Oversaw the renewal of key contracts to maintain long-term partnerships.
- Corporate Event Management: Orchestrated high-profile roadshows and corporate events for clients, increasing visibility and client engagement.
- Successfully implemented a client-centric CRM strategy, driving a 25% increase in corporate travel bookings.
- Played a pivotal role in growing revenue streams by introducing innovative travel products and services.
Corporate Sales Manager
Omeir Travel Agency LLC
Abu Dhabi
05.2013 - 06.2017
- Revenue Growth: Strategically managed a portfolio of high-profile corporate accounts, driving a 30% growth in annual revenue over three years.
- Team Leadership: Supervised and mentored a team of account managers, setting measurable KPIs, and fostering a culture of accountability, resulting in consistent overachievement of sales targets.
- New Business Acquisition: Increased the corporate client base by 15% through targeted prospecting, personalized pitches, and a consultative approach to client needs.
- Strategic Planning: Developed and implemented performance tracking systems, identifying and addressing areas of improvement, which boosted team productivity by 20%.
- Client Loyalty: Sustained a 90% client retention rate by delivering exceptional service, personalized account management, and innovative travel solutions tailored to client requirements.
Key Account Manager
Omeir Travel Agency LLC
Abu Dhabi
12.2011 - 05.2013
- Managed a portfolio of high-value corporate clients, achieving a 30% increase in annual revenue within the first three years
- Led a team of account executives, providing training and setting KPIs that drove team performance to exceed quarterly targets consistently
- Expanded the client base by 15% through strategic lead generation, networking, and effective presentations showcasing tailored travel solutions
- Conducted detailed quarterly reviews to identify performance gaps and implement targeted training programs, improving overall team efficiency by 20%
- Maintained a 90% client retention rate through proactive account management and exceptional service delivery
- Negotiated new client contracts, contributing to a 25% increase in long-term agreements
- Improved client satisfaction scores by 20%, leveraging personalized account management strategies
Business Development Executive
Omeir Travel Agency LLC
Abu Dhabi
02.2007 - 12.2011
- Client Relationship Management: Fostered strong relationships with existing clients, resulting in increased customer loyalty, and repeat business.
- Market Analysis: Conducted thorough analyses of market trends, and competitive dynamics to identify growth opportunities, and refine sales strategies.
- Strategic Sales Development: Designed and executed targeted sales plans to meet diverse client needs, driving consistent revenue growth.
- Performance Reporting: Prepared detailed sales performance reports, presenting key insights, and actionable recommendations to the management team.
- Cross-Functional Collaboration: Partnered with teams across marketing, IT, finance, and operations to ensure the successful delivery of client projects, and seamless service execution.
Education
MBA Global Management & Leadership -
Swiss School Of Management
Abu Dhabi ( Pursuing Online)07-2025
Advance Diploma
IATA-UFTAA
Geneva11-1997
Airline Ticketing & Travel Management -
SATM
Cochin, India04.1995
Higher Secondary (CBSC) -
Cochin, India04.1991
Skills
- Project Management
- Influence and Negotiations
- Strategic Sales & Marketing
- Budgeting and Forecasting
- Competitor Analysis
- Target Setting and Achievement
- ERP
- GDS - AMADEUS/SABRE
- Goals and performance
- Client consultations
Certification
- Private Pilot License, Emirates Flying School, Dubai
- QMS Internal Auditor Training Course (ISO 9001:2015), BVQI
- Amadeus/Sabre – Soft Skills
- Selling in Competitive Market, British Airways
- Internal Assessment Training, EFQM, Belgium
- Building Organizational Health-ABAMI
- Presentation Skills-Select Management Training
Languages
- English
- Hindi
- Malayalam
- Fair knowledge in Arabic
References
- Mr. Abdul Karim, Executive Director, Omeir Travel Agency, +97150 6412427, abdulkarim@omeir.ae
- Mr. Enamul Haq, Director of Operations, Omeir Travel Agency, +97150 6216538, enam@omeir.ae
Disclaimer
I hereby declare that the above provided information is true to the best of my knowledge – Niyaz Thameem
Personal Information
- Date of Birth: 05/23/72
- Nationality: Indian
- Marital Status: Married
- Driving License : Valid UAE
Timeline
Sr. Customer Relationship Manager
Omeir Travel Agency LLC
11.2017 - Current
Corporate Sales Manager
Omeir Travel Agency LLC
05.2013 - 06.2017
Key Account Manager
Omeir Travel Agency LLC
12.2011 - 05.2013
Business Development Executive
Omeir Travel Agency LLC
02.2007 - 12.2011
MBA Global Management & Leadership -
Swiss School Of Management
Advance Diploma
IATA-UFTAA
Airline Ticketing & Travel Management -
SATM
Higher Secondary (CBSC) -
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