NIZAMUDDIN NOORUDDIN
Abu Dhabi,UAE
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
4035
4035
years of post-secondary education
Work History
IT officer
MCA COMPUTER TRADING LLC
Abu Dhabi, UAE
02.2020 - 02.2024
- Provide remote support for hardware, software, and network issues.
- Troubleshoot and resolve technical problems via phone, email, or remote desktop tools.
- Assist users with setup, configuration, and usage of software applications and systems.
- Maintain detailed documentation of support requests and resolutions in the ticketing system.
- Collaborate with IT teams to escalate and resolve complex issues.
- Conduct user training sessions and create instructional materials as needed.
- Monitor and Maintain system performance, ensuring all systems are up to date.
- Stay informed about industry trends and new technologies to enhance support services.
- Handling Abu Dhabi Healthcare Information and Cyber Security Standard (ADHICS)audit and policies
- Running regular checks on network and data security
- Ensure technology is accessible and equipped with current hardware and software.
- Overseeing and determining timeframes for major IT projects
- Created VPN infrastructure and allowed for secure remote connections.
- Prepare Network Interface Control Documents for new projects
- Prepare an analysis of costs and benefits so that management can decide if information systems and computing infrastructure upgrades are financially worthwhile.
- Responsible for negotiating & procurement IT assets.
- Meet with management to discuss system requirements, specifications, costs and timelines.
- Running and sharing regular operation system reports with management.
- Responsible for backup and risk management.
Desktop support engineer
Vellore Online Systems
Vellore, UAE
08.2018 - 08.2019
- Installed new software for users and monitored version and patch update requirements.
- Troubleshot hardware and software issues to resolve bugs.
- Organised workspaces for employees with computer, monitors and associated cabling or equipment.
- Installed malware to protect software from virus.
- Established and troubleshot network and data communications systems.
- Carried out new hardware installations and updates, keeping systems functional and secure.
Education
BCA - IT
Alpha Institute of Management and Technology
IndiaPLUS TWO - IT
K.H Matriculation Higher Secondary School Vellore
IndiaSkills
- Server Administration
- Network Administration
- IT Support
- Firewall Administration
- Active Directory
- Backup
- Wireless Networking
- VPN
- Windows Troubleshooting
- CCNA
- MCSA
- Network Troubleshooting
- Hardware Troubleshooting
Languages
English
Upper intermediate
Hindi
Intermediate
Malayalam
Elementary
Tamil
Fluent
Urdu
Advanced
TRAINING
- MCSA
- CCNA
CERTIFICATIONS
NSE 1-Network security Associate
Evolution of cyber security
Timeline
IT officer
MCA COMPUTER TRADING LLC
02.2020 - 02.2024
Desktop support engineer
Vellore Online Systems
08.2018 - 08.2019
BCA - IT
Alpha Institute of Management and Technology
PLUS TWO - IT
K.H Matriculation Higher Secondary School Vellore
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