Njei Gael makum
Summary
Sales professional with years of experience, proven track record in driving revenue growth and exceeding targets. Skilled in strategic planning, relationship management, and market analysis. Known for fostering collaborative team environments and adapting to evolving business needs. Strong negotiation, communication, and leadership abilities essential for delivering impactful results.
Overview
9
9
years of professional experience
Work History
Senior sales officer
Autolkings Auto Repair tools equipment trading
03.2024 - Current
- Delivering exceptional customer service to maximize client satisfaction.
- Boosted sales revenue by establishing strong relationships with key clients and delivering targeted presentations.
- Closing 95% of qualified leads into deals by using strong negotiation skills
- Successfully spearheaded the participation at the UAE China Tyre & Auto Part Expo 2024 that resulted to an addition of 60 international leads with 45 deals closed
- Conduct regular check-ins with existing clients through calls an emails to ensure satisfaction and identification of new Opportunity
- Managed key accounts for enhanced customer retention.
Call center agent
Yamanote Atelier
03.2023 - 03.2024
- Provided helpful responses to customers questions, concern and request via phone and chats, achieving a 85% customer satisfaction rating
- Built long-term client relationships through exceptional customer service skills.
- Enhanced customer satisfaction by promptly addressing and resolving complaints.
- Improved team productivity through effective collaboration and teamwork.
- Documented all phone interactions for record keeping and quality control
- Trained 5 new staff on how to use the oracle system software which resulted in a 20% increase in order processing efficiency
- Conducted daily inventory checks using the spreadsheet system and hand held scanners to manage stock levels accurately.
Retail Sale associate
Brands 4 U
10.2019 - 12.2022
- Maintained a clean and organized store environment contributing to a positive customer experience
- Achieved individual and team sales targets by engaging with customer and promoting product
- Assisted in receiving, stocking, and merchandising inventory , ensuring a 100% accuracy rate in stock levels
- Participated in the training of new staff, team meetings and training sessions by demonstrating active engagement
- Established rapport with customers through attentive listening and communication.
Customer service representative
Orange Cameroon
09.2016 - 08.2019
- Enhanced customer satisfaction by promptly addressing and resolving complaints.
- Used persuasive selling techniques to promote company products and services successfully.
- Built long term client relationships through exceptional customer service skills.
- Set up appointments for customers and entered work tickets to obtain needed services for clients.
- Answered 90+ customer queries daily via inbound calls, emails and chats.
- Accepted direct payments and set up invoicing and payment plans for complex orders.
- Facilitated positive customer experiences with attentive service.
Education
Bachelor Degree in Business Law - Law
University of Buea
Buea, Cameroon10.2016
High school Diploma - General Studies
Presbyterian secondary school Batibo
Bamenda, Cameroon05.2013
Skills
- Salesforce
- Territory management
- Excel proficiency
- Business networking
- Email Marketing
- Client relations
- Negotiation expertise
- Sales presentations
- Sales team leadership
- Decision-making
- Customer relationship management
- Performance tracking
- New market penetration
Languages
French
Proficient
C2
English
Bilingual or Proficient (C2)
Dancing
Dancing in fun
Timeline
Senior sales officer
Autolkings Auto Repair tools equipment trading
03.2024 - Current
Call center agent
Yamanote Atelier
03.2023 - 03.2024
Retail Sale associate
Brands 4 U
10.2019 - 12.2022
Customer service representative
Orange Cameroon
09.2016 - 08.2019
High school Diploma - General Studies
Presbyterian secondary school Batibo
Bachelor Degree in Business Law - Law
University of Buea
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