NKEGANYI ATEMBE
KELVIN
Abu Dhabi
Summary
Knowledgeable and dedicated customer service professional with extensive experience in retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Customer Service Representative
DP World/ Expo2020 Dubai
Dubai
2021.07 - Current
- Provide primary customer support to internal and external customers.
- Maintain customer satisfaction with forward-thinking strategies focus on addressing customer needs and resolving concerns.
- Collect and analyze customer information to prepare product or service reports.
- Clarify customer issues and determined root cause of problems to resolve product or service complaints.
- Respond to customer requests for products, services and company information.
- Deliver prompt service to prioritize customer needs.
- Respond proactively and positively to rapid change.
- Manage timely and effective replacement of damaged or missing products.
- Implement and developed customer service training processes.
- Maintain up-to-date knowledge of product and service changes.
Front Office Supervisor
Hilton Al Habtoor.
Dubai
2020.08 - 2021.06
- Produced high-quality communications for internal and external use.
- Reviewed files, records and other documents to obtain information and respond to requests.
- Maintained office supply stock to control shrinkage and prevent overstocking.
- Answered calls to take messages or redirect calls to appropriate colleagues.
- Ran errands for office staff.
- Designed employee work schedules to address complete operational needs.
- Maintained optimal office security by monitoring visitors and following precise procedures.
- Directed phone inquiries, answered customer questions and scheduled appointments.
Education
Bachelor of Science - Sociology And Anthropology
University of Buea
Buea, Cameroon 2015.10 - 2018.12
Skills
Sales expertise
Complaint resolution
Stocking and replenishing
Recordkeeping strengths
Creative problem solving
Warehousing functions
Stock management
Timeline
Customer Service Representative
DP World/ Expo2020 Dubai
2021.07 - Current
Front Office Supervisor
Hilton Al Habtoor.
2020.08 - 2021.06
Bachelor of Science - Sociology And Anthropology
University of Buea
2015.10 - 2018.12