N.N. UMA
Bengaluru,India
Summary
Skilled customer relation management with extensive experience within office and call centre settings. Consistently exceeds expectations with dedicated work ethic and passion for helping people. Committed to first-class service, strong results and applying consistent best practices.
Overview
11
11
years of professional experience
Work History
Customer relations manager
Mouser Electronics
Bangalore
01.2021 - Current
- Mouser electronics is a global authorised distributor of semiconductors and Electronic components for over 1200 industry leading manufacturer brands
- Responsibilities: Order management -sales order processing (USA and Canada region) in acctirm Universe software Analysing the date about sales in which region we got the more sales in YTD
- Worked on high priority accounts (corporate orders) Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments
- Achieved 100% in productivity and quality in orders as well as RFQ’s
- Logistics planning (USA)-assisting customer with best shipping method, as per their requirements for smooth flow of supply chain
- Interfaced with sales, operations and cross functional teams to facilitate order flow and meet processing metrics
- Managing purchases orders and make corrections as per standard operating procedures
- Assisting best price with the customer requested stock
- Coordinating with customer representative team to provide high quality service
- Currently giving portal training for new teammates
digital relationship manager
Teleperformance
12.2020 - 01.2021
- The Company is a reputed Banking services provider in India as well as providing Insurance, Loans etc to the account holders for their benefits
- Responsibilities: Maintaining data in Excel file and sending the Excel reporters to team lead
- Protect the data and locking the cells
- Providing Details about power products to the customers Resolving Banking queries for the Account Holders
- Raising tickets for issues related to customers
- Selling Bank Products to the Account Holders
- Making calls to the customer regarding new services provided by Bank.
CSE
TCS (passport seva Kendra)
Bangalore
02.2016 - 06.2019
- The Company is a leading passport services provider in India as well as to deliver passport timely and transparently to the citizens in motivated workforce
- Responsibilities: Collecting required documents for passport
- Issuing the tokens accordingly the appointment
- Processing the passport applications
- Taking the citizen’s feedback
- Providing guidance to the team members and giving training to the new joiners
- Interacting with various clients regarding their queries
- Providing assistance to accounts and admin and support to them.
Telecaller
Hathway
Bangalore
02.2015 - 01.2016
- The company is a leading cable television services provider in India as well as one of the leading cable broadband services providers
- It offers analogue and digital cable television services, operating in geographical regions which it believes to constitute important markets for advertisers and broadcasters
- Responsibilities: Resolving the service tickets related to billing/payment queries
- Talking to the customers to get more details of raised service tickets
- Making calls to the customer regarding renewal/due date
- Creating new service tickets for the customer queries which were sent via Email and then assigning to the appropriate team
- Keeping track of remarks given by customers
- Maintaining customer’s records.
Telecaller
Pace Setters Business Solutions Pvt Ltd
Chennai
10.2013 - 05.2014
- It provides a VITAL LINK between the Service Provider and the Customer and diversified into various activities such as Inbound / Outbound Call Centers, Offering allied services to Banks, Credit Card Companies, Cellular / Basic Phone Service Operators, Custodians & Operating Investor relation centres etc
- Solving of Customer Queries / Billing Disputes are given top priority before any collection activity is carried out
- Responsibilities: Describing products and services to customer by phone
- Responding/Clarifying the customer questions
- Obtain customer information
- Maintaining customer databases
- Following up on customer queries
- Preparing and maintain records of telephonic interactions, orders and accounts.
Education
BSC - Computers
Vijetha Degree College, Chittoor
INTERMEDIATE - MPC
GirvaniJuniour. College, Chittoor
S.S.C -
Z.P High School, Chittoor
Skills
- Windows XP
- Problem solving strength
- Data Analysis
- Client service
- Customer demographics understanding
- Client communication
- Customer relation management
- Collaborative team player
- Excel proficiency
Languages
English
Advanced
Telugu
Native
Hindi
Intermediate
Personal Information
- Father's Name: N. Narasimhulu Naidu
- Date of birth: 08/30/92
- Nationality: Indian
Declaration
I hereby declare that the above furnished details are true to the best of my knowledge & belief.
Timeline
Customer relations manager
Mouser Electronics
01.2021 - Current
digital relationship manager
Teleperformance
12.2020 - 01.2021
CSE
TCS (passport seva Kendra)
02.2016 - 06.2019
Telecaller
Hathway
02.2015 - 01.2016
Telecaller
Pace Setters Business Solutions Pvt Ltd
10.2013 - 05.2014
BSC - Computers
Vijetha Degree College, Chittoor
INTERMEDIATE - MPC
GirvaniJuniour. College, Chittoor
S.S.C -
Z.P High School, Chittoor
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