Noah Behrick
IT Specialist
Saint George
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
IT Specialist
U.S. Army
Greenwood
06.2020 - Current
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Updated access lists and other security configurations when systems became infected with malware.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Used ticketing systems to manage and process support actions and requests.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Patched software and installed new versions to eliminate security problems and protect data.
- Monitored systems in operation and input commands to troubleshoot areas.
- Configured hardware, devices, and software to set up work stations for employees.
General Manager
TCBY
Fort Mill
06.2018 - 03.2020
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Routinely Improved Sales 10% or more over projections.
- Developed and maintained relationships with customers and suppliers through account development.
Education
Bachelor of Science - Cyber Security
Western Governor's University
Millcreek, Utah 09.2023 - Current
Bachelor's of Art, Bachelor's of Science - Psychology/Biology
Winthrop University
Rock Hill, SC 08.2016 - 06.2020
Medical Assistant Certification - Medical Assisting
Southeastern College
North Charleston, SC 10.2017 - 04.2018
Skills
Application installations
Technical issue analysis
User credential management
Ticket support system management
Network diagnostics
Customer service expert
Certification
Security+
Timeline
Bachelor of Science - Cyber Security
Western Governor's University
09.2023 - Current
Security+
06-2023
IT Specialist
U.S. Army
06.2020 - Current
General Manager
TCBY
06.2018 - 03.2020
Medical Assistant Certification - Medical Assisting
Southeastern College
10.2017 - 04.2018
Bachelor's of Art, Bachelor's of Science - Psychology/Biology
Winthrop University
08.2016 - 06.2020