Noah Galiwango
Dubai
Summary
Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling. Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee.
Overview
1
1
year of professional experience
Work History
SENIOR BARISTA
BATEEL INTERNATIONAL DUBAI
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Maintained regular and consistent attendance and punctuality.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Promoted additional items with beverages, increasing store sales.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Followed exact recipes for mixing and preparing beverage and food items.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Used POS system to accurately enter orders and process payments.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Packaged bagels, muffins and other food items for customer purchase.
- Helped management keep adequate supply on hand by notifying of shortages.
BARISTA
TRIBE CAFE ABU DHABI
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Maintained regular and consistent attendance and punctuality.
Bartender
THE COTERIE SOCAL
12.2023 - Current
- Detailed oriented, disciplined and resourceful professional candidate with expectational skills, flexible personality and adaptability to new working places
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Obtained cash bank and stocked service bar to prepare for operation.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Helped management plan and serve bar menu exceeding customer expectations.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
Education
Completed coursework towards Uganda Advanced Certificate Of Education (UACE) -
St Henry's College
Skills
- Customer Service
- Verbal and Written Communication
- Touch-Screen Point of Sale
- Inventory Management
- Barista Training
- Quality Control
Languages
English
Fluent
Personal Information
Title: Bartender
References
References available upon request
Timeline
Bartender
THE COTERIE SOCAL
12.2023 - Current
SENIOR BARISTA
BATEEL INTERNATIONAL DUBAI
BARISTA
TRIBE CAFE ABU DHABI
Completed coursework towards Uganda Advanced Certificate Of Education (UACE) -
St Henry's College
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