Noel B. Marjes
Bur Dubai,United Arab Emirates
Summary
Results-oriented professional with expertise in customer service and food and beverage operations. Proficient in MS Office and POS systems, with strong communication and leadership skills. Demonstrated success in resource management, staff training, and ensuring health and safety compliance. Aims to utilize planning and organizational abilities to improve operational efficiency in dynamic environments.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
Work history
Kitchen Manager
Enso Mindful Eatery LLC
Dubai, United Arab Emirates
02.2021 - 07.2025
- Supports chef in all food service operations and daily kitchen activities.
- Directs kitchen team, guaranteeing completion of all assigned duties.
- Oversees kitchen operations to guarantee adherence to health and fire department regulations.
- Facilitates implementation and management of kitchen and restaurant policies and procedures throughout scheduled shift.
- Executes responsibilities of line cook as required while demonstrating capability in all kitchen roles.
- Verifies accurate product storage temperatures and ensures recipe books are aligned with current menu items, portions, and ingredients.
- Ensured accurate recording of product counts through daily utilisation of prep and yield sheets.
Contributed to monthly inventory process to enhance stock management. - Foresees, diagnoses, and rectifies issues with inventory, systems, and staffing.
- Assesses labour costs to achieve budgetary targets in accordance with restaurant policies and procedures.
- Manages and endorses training and development initiatives for kitchen staff.
- Engages in hiring process by conducting interviews and providing recruitment recommendations.
- Facilitates completion of all back-of-house employee 30-day and annual reviews.
Restaurant Supervisor
Poke and co LLC
Dubai, United Arab Emirates
03.2018 - 12.2020
- Provides feedback to the employee and department managers on the employees’ performance of job responsibilities
- Work closely with the manager to identify and resolve performance issues/opportunities of the team members as they arise
- Supervises all hourly staff and Seasonal Supervisory staff, provides work direction, performance reviews, and coaching to team
- Assist in properly training staff to execute Omni service standards
- Assist in scheduling staff, voids/closing comps, cutting staffing levels
- Performs various inventory control duties
- Performs any duty requested by Management to ensure the effective and efficient dining operations
- Assist Manager on Duty in programming “specials” into micros system
- Conducts pre-shift meetings with staff
- Conducts daily audit on all store sections
- Navigates all sections of the restaurant and assists in areas which need more assistance
- Immediately addresses all concerns, complaints and questions from customers.
- Manages cashiering station
- Prepares required reports and paperwork.
Restaurant Supervisor
Freshii Restaurant FZ LLC
Dubai, United Arab Emirates
08.2013 - 03.2018
- Greeted and assisted customer, and answered phone calls and queries
- Delivered professional, courteous, and efficient service to all customers
- Prepare food and beverages in a timely manner
- Ensured that all guests are satisfied with the food and services and took action to solve any complaints
- Delivered guest’s bill and thank them
- Ensured Health & Safety procedures & standards are maintained
- Manage inventory. Make certain the received and stored material cater to the quality standards.
- Ensured smooth flow of the business, efficiency and profitability while maintaining the reputation and ethics business
(RTM) Team Leader
KFC Nepo Mall, Angeles City
Angeles City, Philippines
11.2009 - 01.2012
- Serving customers at the sales counter.
- Greet the customers politely and present extend a friendly and helpful attitude. Respond to the customer enquiries and resolve them satisfactorily.
- Managing cash and payment systems in accordance with company procedures and policies.
- Offering face to face advice to customers on the store's products.
- Responsible for the daily management of the tally in the absence of the senior members.
- Using the stock management system to log, check, locate and move stock both in and out of the store.
- Involved indirectly with ticketing of products as well as checking paperwork against items received.
- Maximizing store revenue by suggesting upgrades, insurance and add-ons to customers.
- Occasionally being responsible for the store's security including being its key holder.
- Ensuring that all areas are clean and adhere to the company’s clear floor policy and Health and Safety requirements.
- Making sure that any item which is removed from a display column is replaced immediately after a sale.
- Handling customer complaints in a calm manner.
Education
Bachelor of Science - Computer Science
Global Knowledge Academy
Philippines 06.2008 - 06.2009
High School -
Angeles City National High School
Philippines 06.2004 - 06.2008
Skills
- Fast learner and systematic worker
- Advanced computer skills: MS Word, PowerPoint, Excel, Outlook
- Knowledge sharing and team development
- Resource management for productivity
- Flexible with proactive attitude
- Proven planning and organizational skills
- Disciplined communicator at all levels
- High-level organizational skills with multitasking ability
- Food and beverage knowledge
- Customer service expertise
- Health and safety compliance
- Performance management strategies
- Staff training and development
- Effective communication skills
- Decision-making proficiency
- MS Office proficiency
- POS system expertise
- Leadership capabilities
- Self-control and composure
- Tactful and articulate communication
- Cross-cultural sensitivity
LANGUAGES SPOKEN & WRITTEN
English: Fluent
Tagalog: Fluent
Disclaimer
I hereby certify that the above information is true and correct to the best of my knowledge and belief.
Timeline
Kitchen Manager
Enso Mindful Eatery LLC
02.2021 - 07.2025
Restaurant Supervisor
Poke and co LLC
03.2018 - 12.2020
Restaurant Supervisor
Freshii Restaurant FZ LLC
08.2013 - 03.2018
(RTM) Team Leader
KFC Nepo Mall, Angeles City
11.2009 - 01.2012
Bachelor of Science - Computer Science
Global Knowledge Academy
06.2008 - 06.2009
High School -
Angeles City National High School
06.2004 - 06.2008
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