Noel Maria Jerome

• Processed and entered customer orders into database and provided proactive customer service for accounts.
• Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
• Coordinated driver dispatch to accomplish daily delivery requirements.
• Tracked orders and notified customers of status or potential delays.
• Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
• Implemented systems and procedures for accurate data collection and reporting.
• Strategized best methods and tactics for efficient storage and handling of materials.
• Updated and maintained databases to track shipments and inventory.
• Created reports to provide insights into logistics operations and performance.
• Coordinated shipments and tracked progress to facilitate timely delivery.

• Created quotations, kept track and sent it to the clients for their approval.
• Prepared Annual maintenance contract for private apartments and villas and kept track by preparing a database.
• Issued PPM on a monthly basis for specific regions, residence and retail areas.
• Generated reports on a daily and monthly basis for different contracts.
• Registered Job cards in the CAFM system and made use of the various tools to increase efficiency and improving the workflow.
• Prepared a database for scheduling PPM that is carried out on a quarterly basis with in-depth details.
• Provided excellent customer service by efficiently resolving issues and responding to inquiries.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Took ownership of customers issues to follow problems through to resolution.
• Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
• Assigned and designated job territories to customer care staff according to performance and history.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

• Trained in mobilization procedures, labour law, Employee data

upkeep and follow up, etc.

• Coordinated files, spreadsheets, and reports for staff.