Noha Ahmed
Summary
Proactive Admin Operative experienced in customer service and operational support with a strong focus on logistics and supply chain management. Achieved timely deliveries and optimal inventory levels through effective coordination and negotiation. Valued teamwork and collaboration to drive project success and enhance operational efficiency.
Overview
21
21
years of professional experience
Work History
Admin Operative
DHL
05.2020 - 07.2026
- Managed shipment schedules and tracked orders from dispatch to delivery.
- Coordinated transportation, storage, and distribution of goods, achieving timely deliveries.
- Liaised with suppliers, freight forwarders, and customers to effectively resolve logistics issues.
- Prepared shipping documents, invoices, customs documentation, and delivery records.
- Monitored inventory levels and coordinated stock replenishment.
- Negotiated with transport providers to optimise costs and enhance delivery performance.
- Ensured compliance with company policies and transportation regulations.
- Used ERP/logistics software to maintain accurate shipment and inventory records.
- Analyzed logistics performance and prepared operational reports.
Shipping Coordinator
Alshaya Group
06.2018 - 03.2020
- Coordinated with shipping companies and airlines to optimise transportation logistics and ensure timely deliveries.
- Negotiated with freight vendors to secure cost-effective shipping rates, enhancing customer satisfaction with competitive pricing.
- Evaluated import and export documents for compliance, reducing risk of delays and ensuring smooth customs clearance.
- Communicated with transportation and shipping services to determine logistics details.
- Processed bills of lading, invoices and shipping documents to provide transaction summary and documentation.
- Documented cargo amount, weight and dimensions to maintain updated records.
- Provided clients with detailed information on transportation options and payment methods. regarding transportation and payment options to verify preference.
- Participated in meetings with supervisors to discuss issues, concerns and ways to improve services.
Guest Relations Supervisor
Meraas, Qasr Al Sultan Restaurant
01.2017 - 01.2018
- Delivered upscale guest service experiences, enhancing client satisfaction throughout their stay.
- Resolved complaints through active listening, improving guest retention and experience.
- Ensure clients are properly greeted upon their arrival.
- Coordinated large event reservations and managed special requests from clients.
- Monitor daily bookings and ensure assigned tables are prepared prior to reservation time.
- Establish friendly relationships with regular hotel clients.
- Reviewed customer feedback from hotel guestbook and online reviews, recommending actionable improvements to boost ratings.
- Examine daily duties, assign tasks and check on progress.
Technical Support Representative
Teleperformance UK - Samsung Account
Cairo, Egypt
01.2014 - 08.2015
- Responded to customer emails, calls, and live chat regarding technical malfunctions, resolving issues remotely to enhance customer satisfaction.
- Utilised remote access tools to assist customers with technical issues on their devices. to navigate and link to customer TVs.
- Provided clear and concise step-by-step technical support to guide clients.
- Asked customers targeted questions throughout troubleshooting to determine smart solutions.
- Managed support tickets to streamline tracking and resolution of customer incidents, improving response times and customer experience.
- Communicated technical computer information to non-technical audiences by providing simplified presentations and demonstrations.
HR Recruiter
BDO Esnad
Cairo, Egypt
10.2014 - 07.2015
- Employed diverse recruiting methods, including Twitter and LinkedIn, to identify and attract ideal candidates.
- Crafted engaging email pitches and InMail to connect with potential candidates, enhancing application counts.
- Built networks to identify and reach top quality candidates for different industries.
- Conducted research on ideal candidates using platforms such as LinkedIn, social media, and CV databases.
- Conducted phone and face-to-face interviews with candidates utilising excellent judgment.
- Stayed within assigned budgets and timeframes when searching for and hiring candidates for job openings.
- Negotiated contract details, maintaining confidentiality and impartiality throughout.
Corp Customer Support Specialist
Mobinil (Orange Telecom now)
Cairo, Egypt
07.2009 - 10.2013
- Established rapport with customers through phone, email and live chat, enhancing overall customer experience.
- Resolved customer queries via phone and email, ensuring clarity and satisfaction for each interaction.
- Handled complaints with professionalism, delivering tailored solutions to maintain customer loyalty.
- Addressed customer service enquiries quickly and accurately.
Call Centre Representative
Mobinil (Orange Telecom now)
Cairo, Egypt
09.2007 - 06.2009
- Provided exceptional call centre experiences through first-class communication and professional customer care.
- Resolved telephone queries with clear and polite communication, delivering personalised customer care.
- Converted customers seeking cancellation with tailored account offers to enhance retention ratings.
- Managed call centre complaints with professionalism to achieve positive resolutions and uphold customer loyalty.
- Provided accurate and responsive first level support to customers, resolving queries or transferring to appropriate departments.
- Updated customer payment plans, ensuring meticulous accuracy when recording and processing account details.
Guest Service Coordinator
The Oberoi Shal Hasheesh Hotel
Hurghada, Egypt
06.2005 - 09.2006
- Greeted and managed customers efficiently, monitored and resolved requests, provided information on room rates and directions, and assisted with the registration process.
- Administer check in of all guests and maintain record of all special requests at time of arrival.
- Handled all phone calls, providing accurate information to guests and pre-assigning rooms for guests and VIPs while evaluating guest services activities at end of shift.
- Managed communication with guests and ensured satisfaction during check out.
- Resolved all guest complaints promptly, ensuring appropriate solutions were implemented within established time limits.
- Evaluate everyday status of all hotels and coordinate with various departments such as reservations, Housekeeping and F&B to ensure optimal level of guest satisfaction.
- Determine and ensure compliance to all key control policies and manage all safe deposit boxes for guests.
Education
Certificate of Higher Education - English Literature and Arts
Ain Shams University
Cairo, Egypt01-2007
Skills
- Logistics coordination
- Warehouse coordination
- Delivery coordination
- Shipment tracking
- Order processing
- Import/export management
- Inventory management
- Delay management
- Distribution resolution
- Compliance standards
- Document preparation
- Schedule development
- Coordination
- Relationship management
LANGUAGES
Arabic
English
Custom
5,C1
Interests
- Cooking, swimming and board gaming
- Interested in pets especially cats
Timeline
Admin Operative
DHL
05.2020 - 07.2026
Shipping Coordinator
Alshaya Group
06.2018 - 03.2020
Guest Relations Supervisor
Meraas, Qasr Al Sultan Restaurant
01.2017 - 01.2018
HR Recruiter
BDO Esnad
10.2014 - 07.2015
Technical Support Representative
Teleperformance UK - Samsung Account
01.2014 - 08.2015
Corp Customer Support Specialist
Mobinil (Orange Telecom now)
07.2009 - 10.2013
Call Centre Representative
Mobinil (Orange Telecom now)
09.2007 - 06.2009
Guest Service Coordinator
The Oberoi Shal Hasheesh Hotel
06.2005 - 09.2006
Certificate of Higher Education - English Literature and Arts
Ain Shams University