Nometter Chinyerere
Customer Service / Sales
Al Nadah Sharjah
Summary
Hardworking customer service representative . Contacted customers regarding status updates or adjustments. Trained customers on new policies or procedures and responded to emails or messages and bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
9
9
years of professional experience
9
9
years of post-secondary education
Work History
Commercial Sales Repr/ Customer Service
ABID ZOHAIB PROJECT MANAGEMENT SERVICES
Dubai
01.2023 - Current
- Responded to customer requests for products, services, and company information.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts.
- Adhered to underwriting, rating and compliance criteria and guidelines to determine associated financial risks.
Customer Service Cashier
IMRAN GHULAIN CLEANING SERVICES
Dubai
09.2018 - 09.2020
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Maintained awareness of surroundings and secured cash to minimize loss potential.
Waitress Trainee
KIMBERLY REEF HOTEL
Bindura
07.2014 - 07.2016
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
High School Diploma -
Hermann Gmeiner
Zimbabwe 07.1999 - 11.2008
Skills
Flexibility and adaptability
undefinedTimeline
Commercial Sales Repr/ Customer Service
ABID ZOHAIB PROJECT MANAGEMENT SERVICES
01.2023 - Current
Customer Service Cashier
IMRAN GHULAIN CLEANING SERVICES
09.2018 - 09.2020
Waitress Trainee
KIMBERLY REEF HOTEL
07.2014 - 07.2016
High School Diploma -
Hermann Gmeiner
07.1999 - 11.2008
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