NOMPHELO MCENGWA
Customer Service Professional
Abu Dhabi
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Food and Beverage Attendant
ETIHAD AIRWAYS BUSINESS CLASS LOUNGE
11.2016 - 01.2024
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Used excellent customer service skills in addressing passengers' needs.
- Optimized passenger experience by proactively identifying potential issues and offering solutions to enhance comfort and satisfaction.
- Followed company regulations and rules to promote safe environment for travelers and employees.
Hostess
RADISSION BLU LA VENDOME, CAPE TOWN
09.2015 - 10.2016
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Hostess
BELMOND MOUNT NELSON HOTEL
07.2014 - 08.2015
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Education
GED -
NorthLink College
Cape Town, South Africa07.2014
High School Diploma -
Amabhele High School
Cape Town, South Africa12.2010
Skills
- Problem-solving abilities
- Customer satisfaction measurement
- Team Leadership
- Decision-Making
- Cultural Awareness
- Hospitality service expertise
- Cultural Awareness
Languages
English
Bilingual or Proficient (C2)
Xhosa
Bilingual or Proficient (C2)
Zulu
Bilingual or Proficient (C2)
Timeline
Food and Beverage Attendant
ETIHAD AIRWAYS BUSINESS CLASS LOUNGE
11.2016 - 01.2024
Hostess
RADISSION BLU LA VENDOME, CAPE TOWN
09.2015 - 10.2016
Hostess
BELMOND MOUNT NELSON HOTEL
07.2014 - 08.2015
GED -
NorthLink College
High School Diploma -
Amabhele High School
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