Noor Hira
Dubai
Summary
Highly motivated professional with a proven track record in sales and customer service. Skilled in maintaining strong relationships through genuine and consistent engagement. Utilizes active listening and consultation techniques to effectively meet the needs of stakeholders. Committed to delivering exceptional results and exceeding expectations.
Overview
13
13
years of professional experience
Work History
Corporate Facility Officer ( Contract)
HSBC
07.2024 - Current
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices in reception duties.
- Assisted with reception duties like scheduling meetings and completing follow up calls.
- Facilitated a positive environment by maintaining an organized reception area and assisting with general office duties as needed.
- Performed general office duties by preparing correspondence, maintaining records, managing databases and distributing incoming correspondence.
- Demonstrated adaptability through seamless transition between front-office reception duties and back-office clinical responsibilities.
- Improved customer satisfaction by addressing concerns promptly and professionally.
- Ensured seamless facility maintenance by coordinating with vendors and service providers.
- Updated tracking system monitoring facilities-related materials, supplies and equipment.
Relationship officer Business Banking
Abu Dhabi Islamic Bank- Markai Group
01.2024 - 03.2024
- To support the branches in increasing business in the sectors and segments allocated
- Ensure implementation of the SME Banking strategy in line with the allotted Sector / Segment and aligned to the overall strategy of the Bank
- To effectively manage and expand the relationships with existing SME banking clients and bringing in new partnerships so as to ensure business growth and continuity
- Analyze financial requirements of customer and match with the Bank's product offerings
- To grow the Bank's wallet share in the SME banking sector within the designated portfolio / segment
- To ensure compliance with both internal and external regulatory requirements
- To work closely with risk and compliance units to ensure effective controls to mitigate against business risks associated with corporate banking
- Maintained accurate records of client interactions in accordance with company policy.
- Analyzed and investigated clients to conduct detailed customer due diligence and enhanced due diligence review.
- Supported KYC processes for prospective and existing customers.
- Performed quality assurance checks on completed customer files, ensuring accuracy and completeness before submission for review or approval.
Senior Sales Advisor
Dubai Islamic Bank- Al Tanmyah Managed Solution
12.2019 - 08.2022
- Generating revenue through inbound and outbound telephonic solicitation for bank products
- Achieving or exceeding the monthly targets
- Demonstrating accurate product knowledge and answer customer queries related to product/benefit/service
- Ensuring that TAT commitments are adhered to at all times
- Handling customers' service requests for associated products in a professional manner
- Generating leads from customer interactions to create future pipelines for business
- Providing customer feedback on our propositions and suggesting improvements Providing feedback to the customers on our propositions and suggesting improvements (if any)
- Ensuring the submission of all records/documents with accuracy
- Reach out to existing and potential customers to present our product and service offering
- Learn details about our product and service offerings
- Address any questions or issues customers may have
- Communicate with customers to understand their requirements and need
- Offer solutions based on clients needs and capabilities
- Direct prospects and leads to the sales team
- Keep an updated customer database
- Always strive towards meeting sales quota
- Managed over 100 customer calls per day.
Personal Banking Manager
United Bank Limited- Pact Employment Services
12.2011 - 04.2018
- Handling customer inquiries and escalations with a sense of urgency
- Make concentrated effort to solve customer (Internal & External) problems
- Ability to identify customer needs and successfully implement solutions
- Developed strong rapport with branch managers and provided administrative support at local branches during staffing shortages
- Cross-sold bank products and services to increase sales and revenues
- Trained and supported other sales associates and cross trained tellers
- Performed the required KYC screenings on customers documenting the information
- Reviewed all required AML/ KYC Regulatory requirements for all clients and analyzing any transactions that appear unusual based on the customer's profile
- Handling High Yield Deposits and managing Investment Funds
- Preparation of Remittance figures for Management on monthly basis
- Prepare vouchers and commitment forms for the computerized system and input regularized advances into the system
- Customer account opening and complete documentation and Issuance of NOC & Liabilities Letters
- Handling applications for Personal /Business and Mortgage loan /Credit Cards
- Ensuring service delivery in line with procedural and regulatory requirements
- Lead the branch customer service team in deepening existing relationships through providing services that meet or exceed customer expectations
- Contribute to the achievement of department and Bank objectives and goals
- Opening Accounts in U.A.E & Pakistan through complete Documentation through Central Processing Unit
- Handling Fund Managers.
- Built client trust by tailoring product benefits to diverse financial circumstances.
- Enhanced client onboarding process by streamlining KYC procedures and reducing turnaround time.
Education
MBA: Finance - Finance
University of Central Punjab
Lahore01.2010
Skills
- Corporate Trust Building
- Customer Service
- Customer Complaint Management
- Upselling Techniques
- Client onboarding
- Account onboarding
- Compliance reviews
- Attention to detail
- Policy adherence
Accomplishments
- Certificate of Completing "Handling Objections" Course from Emirates
Timeline
Corporate Facility Officer ( Contract)
HSBC
07.2024 - Current
Relationship officer Business Banking
Abu Dhabi Islamic Bank- Markai Group
01.2024 - 03.2024
Senior Sales Advisor
Dubai Islamic Bank- Al Tanmyah Managed Solution
12.2019 - 08.2022
Personal Banking Manager
United Bank Limited- Pact Employment Services
12.2011 - 04.2018
MBA: Finance - Finance
University of Central Punjab
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