Noor Namrouqah

• Providing administrative support to C-level executives, managing schedules, travel arrangements, and correspondence, resulting in a 20% increase in executive productivity.
• Coordinating and organizing corporate events and meetings, ensuring all logistics were handled efficiently and effectively.
• Implementing a new digital filing system, reducing document retrieval time by 30% and improving office organization.
• Handling confidential information with discretion, maintaining a high level of trust and professionalism.
• Managing office supplies and inventory, ensuring timely procurement and cost-effective purchasing decisions.
• Assisting in budget preparation and expense tracking, helping reduce office costs by 10% through careful financial management.

• Managed executive calendars by organising and scheduling internal and external appointments, ensuring optimal alignment with departmental priorities.
• Coordinated high-level meetings, prepared comprehensive agendas, and recorded precise and actionable minutes to support informed decision-making.
• Designed and maintained a systematic filing and records management system, enhancing document retrieval and departmental workflow efficiency.
• Oversaw the continuous review and implementation of office and departmental policies and procedures, ensuring alignment with corporate governance and compliance standards.
• Drafted and disseminated formal business correspondence, including memos, letters, forms, and internal communications, maintaining professional tone and clarity.
• Provided critical administrative support in the preparation and consolidation of departmental reports and budget submissions, contributing to the accurate reporting of financial performance and planning processes.

Omnitrade Jordan is a privately owned company specializing in the distribution of pharmaceuticals, diagnostics, and paper products.

• Handle the processing of all customer orders with accuracy and timeliness.
• Managed communication for multiple coordinators, improving response time by 30%, enhancing departmental efficiency.
• Leveraged CRM systems to efficiently manage and fulfil client requirements, ensuring seamless communication and accurate order processing.
• Coordinated the issuance of Letters of Credit (LC) in collaboration with banking institutions, ensuring compliance with international trade protocols
• Ensured the successful and on-schedule delivery of customer products by proactively managing the supply chain and addressing potential delays.
• Delivered prompt and effective after-sales support, resolving client concerns and reinforcing long-term customer relationships through high service standards.
• Served as a key point of contact between clients, manufacturing partners, and logistics providers to track orders and guarantee timely delivery.