Noor ul Hassan Butt
Dubai, UAE,UNITED ARAB EMIRATES
Summary
Accomplished professional specializing in performance improvement and customer relationship management. Demonstrated success in enhancing vendor relationships, monitoring performance, and coordinating logistics to drive operational efficiency. Expertise in strategic planning and supply chain analysis, with proven leadership skills to optimize logistical planning and operational strategies. Committed to leveraging skills for growth in operations management.
Overview
11
11
years of professional experience
2021
2021
years of post-secondary education
1
1
Certification
Work history
Senior Operation Executive
Mercury Freight Services Fze
Dubai, UNITED ARAB EMIRATES
2025.08 - 2026.03
- Increased customer satisfaction through dedicated marketing initiatives.
- Worked collaboratively with logistics teams to ensure smooth cross-border goods movement.
- Managed logistics operations by executing import and export shipments using Calogi portal, optimising workflow and documentation.
- Negotiated contracts to maximize profit margins.
- Facilitated processing customs BOE for air import, air export, sea import, and sea export to ensure compliance and efficiency in logistics operations.
- Steered team towards annual corporate goals.
- Spotted growth opportunities that led to business expansion.
- Handled shipment delays and lost cargo claims, minimizing supply chain disruptions.
- Delivered tasks under tight deadlines.
- Provided support to team by demonstrating respect and assistance.
- Delivered friendly and efficient customer service, managing challenging situations adeptly.
- Oversaw import and export operations, enhancing workflow efficiency.
Customer Service & Operations
Gulf Link Cargo L.L.C.
Sharjah, UNITED ARAB EMIRATES
2024.04 - 2025.04
- Collaborate with all tenders, guaranteeing precise pricing for FCL and LCL.
- Address requests received via Pricing Desk tool.
- Cultivated commercial relationships with regional Shipping Lines.
- Facilitates interactions with local suppliers within import-export chain.
- Facilitated timely and effective communication with internal and external clients as required by commercial team to drive business deal closures.
- Utilized Calogi platform to optimize air freight operations.
- Employed Airway bill editor software for crafting AWB and BL.
- Utilized Dubai Trade platform to enhance execution of customs and inspection procedures.
- Collaborated with team members to achieve target results.
Operation Executive of Air Import & Export
Mercuryline Customs Broker
Dubai
2022.04 - 2024.03
- Deliver exceptional customer service while fostering strong vendor relationships.
- Swiftly addressing inquiries from staff and clients.
- Engaged with sales and warehouse teams to maintain awareness of inventory levels, fulfill accurate orders, and address item discrepancies.
- Assessed operations and delivered enhancement recommendations to management.
- Oversaw daily customs documentation for imports and exports via air and sea.
- Leveraged DNATA's Calogi portal to optimise air shipment management.
- Employed Airway Bill Editor software to effectively generate AWB and BL.
- Coordinated necessary inspections through Dubai Trade platform.
- Utilised diverse platforms such as Moccay, DCAA, and Mofaic to enhance customs processes.
Pricing Assistant of Sea Import
Logistic Mode Private Ltd
Lahore
2020.08 - 2022.02
- Reduced costs through strategic negotiation of pricing with domestic and foreign vendors.
- Supervised charges and time allocated to each client assignment.
- Collaborated with staff to ensure accurate order completion.
- Verified and processed outbound shipments for accuracy.
- Cultivating strong relationships with customers and vendors.
- Streamlining and sustaining shipment information within in-house system.
- Advancing core organisational values and behaviours.
- Minimized costs and vendor charges to achieve optimal expenditure.
- Optimised profitability for all orders.
Warehouse Assistant
Clear Path Orthodontics
Lahore
2018.04 - 2020.01
- Systematised incoming inventory in strategic storage locations for improved accuracy.
- Employed Oracle software to generate critical documentation requirements, including estimates and invoices.
- Maintained documentation and records with accuracy and currency to eliminate processing or delivery errors.
- Cross-checked shipping orders and invoices with received contents to ensure accuracy.
- Oversaw inventory management to ensure adequate supply levels for business and customer demands.
- Guarantee timely fulfillment of all orders within specified timeframes.
Production Management Executive
Clear Path Orthodontics
Lahore
2015.08 - 2017.04
- Consistently achieved results within stringent timelines.
- Facilitated accurate paperwork completion by swiftly resolving issues.
- Oversaw company inventory to maintain updated stock levels and databases.
- Directing entire production process, from planning through to completion.
- Guaranteeing achievement of production goals while upholding quality standards.
- Coordinating production schedules and resource allocation.
Education
MSC - Supply chain Management
NCBA&E
BCOM - Bachelor of commerce
Allama Iqbal Open University
ICOM - Intermediate in commerce
Board of Intermediate and Secondary Education
Matriculation - Science
Board of Intermediate and Secondary Education
Skills
- Performance Improvement
- Customer Relationship building
- Strong Communication
- Operational Support
- Vendor Relationships
- Performance Monitoring
- Logistics Coordination
- Logistical Planning
- Operational Efficiency
- Strategic planning
- Operational strategy
- Supply chain analysis
- Leadership proficiency
Certification
- Analysis and Reporting for Supply Chain Management - Linked In Learning - Nov 2024
- International Logistics - Linked In Learning - Nov 2024
- Microsoft Office 2010 - Oct 2010
- Diploma in Graphic Designing - Aug 2013
- Supply Chain and Operations Management Tips - Linked In Learning - Apr 2025
LANGUAGES
English
Hindi
Urdu
Arabic
DRIVING LICENSE
Driving license category: Category B auto (Under Process)
Timeline
Senior Operation Executive
Mercury Freight Services Fze
2025.08 - 2026.03
Customer Service & Operations
Gulf Link Cargo L.L.C.
2024.04 - 2025.04
Operation Executive of Air Import & Export
Mercuryline Customs Broker
2022.04 - 2024.03
Pricing Assistant of Sea Import
Logistic Mode Private Ltd
2020.08 - 2022.02
Warehouse Assistant
Clear Path Orthodontics
2018.04 - 2020.01
Production Management Executive
Clear Path Orthodontics
2015.08 - 2017.04
BCOM - Bachelor of commerce
Allama Iqbal Open University
ICOM - Intermediate in commerce
Board of Intermediate and Secondary Education
Matriculation - Science
Board of Intermediate and Secondary Education
MSC - Supply chain Management
NCBA&E