Noorhan Moustafa
Human Resources Manager
Dubai
Summary
Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
HR Project Manager
Equilibrium Consultancy
05.2024 - Current
- Drive the execution of HR-related projects and programs
- Ensure that HR projects are delivered on time, within scope and within budget
- Track, monitor and report on HR program and project progress to ensure successful execution
- Developed comprehensive onboarding programs for new employees, resulting in higher retention rates.
- Evaluated company deficiencies and implemented corrections and improvements.
Human Resources Manager
Horizons & Co Law Firm
06.2021 - 03.2023
- Facilitated open communication channels between employees and management by conducting regular town hall meetings or roundtable discussions.
- Fostered positive work environment through comprehensive employee relations program.
- Reduced process gaps while supervising employees to achieve optimal productivity.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Implemented customized performance management systems, providing ongoing feedback and development opportunities for employees.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Managed complex benefits administration, ensuring accurate enrollment and timely processing of claims.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Enhanced employee retention by implementing effective talent management strategies and fostering a positive work environment.
- Regularly analyzed workforce trends to proactively address potential skill gaps or staffing needs.
- Organized and led staff orientation programs and training to promote collaboration.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Provided expert guidance on labor laws and regulations, mitigating legal risks for the organization.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
- Motivated employees through special events and incentive programs.
- Championed employee wellness initiatives to improve job satisfaction and reduce absenteeism.
- Reduced time-to-hire metrics by optimizing recruiting processes, utilizing technology, and streamlining candidate screening methods.
- Coordinated and conducted company-wide training programs to enhance workforce skills and promote professional growth.
- Implemented performance reviews and motivational strategies to elevate HR team results.
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
- Led HR team in supporting company expansion efforts, ensuring seamless integration of new employees and preserving company culture.
- Led negotiations for employee benefits packages, securing cost-effective solutions while maintaining high-quality offerings.
- Conducted salary and market benchmarking analyses to ensure competitive compensation and attract top talent.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Monitored and handled employee claims involving performance-based and harassment incidents.
HR Business Partner
Gulf Drug LLC
05.2018 - 02.2021
- Conducted new employee orientation to foster positive attitude toward organizational objectives.
- Served as link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
- Worked with business leaders to evaluate and optimize human resources policies in all areas.
- Directed personnel, training and labor relations activities.
- Advised managers on organizational policy matters and recommend needed changes.
- Drove changes to different areas of operations to align the company with HR strategies.
- Managed training area, Identifying and assessing future and current training needs through job analysis, career paths, annual performance appraisals and consultation with line managers
- Overseen training programs that include web-based seminars, printed manuals, group sessions, training videos, and more
- Developed HR policies guide for managers to understand HR policy manual
- Created compensation and benefits structure to align with business needs.
- Developed efficient systems for collection information on performance
- Designed and reviewed policies and SOPs related to employee performance
- Lead, developed and inspired teams, provided training and development to managers on best practices
- Handled the performance management cycle process from start to end and monitor timely and accurate completion of the appraisals
- Educated business on compensation and benefits framework and its application during recruitment, transfer, promotion, obtain business feedback and keep compensation and benefits framework up-to-date
- Managed the HRIS and lead coordinators for accurate data inputs and updates
- Ensured and maintained high levels of data integrity and accuracy by running queries, testing the system parameters, analyzing data, identifying, reporting and rectifying data discrepancies and process flaws
Senior HR And Administration Officer
City University Of Ajman
03.2016 - 04.2018
- Promoted to Senior HR and Administration Officer within 12 months to fulfill a broad range of HR functions, including recruiting and, administering benefits, overseeing disciplinary action and managing HR records. Resolved conflicts between employees and insurance carriers and performed exit interviews.
- Supported and monitored overall employee welfare.
- Evaluated and updated compensation strategies to offer competitive employment packages and attract top-notch talent.
- Projected employment needs and devised strategies to meet targets.
- Advised managers on strategies for improving policy enforcement and eliminating any concerning behaviors or legal concerns.
- Developed process improvements and streamlined procedures to effectively resolve employee discrepancies.
- Calculated overtime, vacation sick hours, and other categories of time.
- Administered monthly payroll for over 200 employees
- Organized and maintained payroll information by entering data, deleting errors, collecting information.
- Responded to requests for information as a company expert on payroll operations.
- Boosted staff morale by resolving personnel and management inquiries on new hire activities or ongoing employee relation issues
- Supported onboarding of new employees by supplying key job information, including organizational policies, job duties, and employment benefits.
- Represented company interests through monitoring employee concerns and providing thoughtful, remedial recommendations to the senior leadership team.
- Evaluated performance of staff at each facility and made recommendations for process improvement.
- Educated job applicants of expected job tasks, compensation, and benefits to set clear expectations.
- Interpreted explained and enforced human resources policies to keep staff in compliance with standards.
- Executed integrated recruiting campaign across multiple media channels.
- Hired, trained, and motivated employees to meet company goals for revenue and profit.
HR Officer
City University Of Ajman
03.2015 - 02.2016
- Planned corporate events, conventions, meetings and gatherings.
- Sorted job applications, vetted candidates and recommended individuals for key positions.
- Prepared final pay and bonuses for exiting employees.
- Worked with management to devise and update policies based on changing industry and social trends.
- Completed payroll processing for over 100 employees.
- Assisted with recruiting, background checks and reference checks.
- Trained and developed team members on HR and administrative functions.
- Educated job applicants of expected job tasks, compensation and benefits to set clear expectations.
- Prepared new employee files and structured current employee files.
- Developed and maintained documentation for new hires, training materials and benefits.
- Spearheaded full-cycle HR processes including, advertising jobs, booking interviews, conducting hiring activities and interviews, investigating candidate backgrounds and orienting new employees.
- Responded to the questions and concerns of new hires.
- Conducted employment verifications and investigations.
- Provided CEO with monthly, quarterly and weekly reports.
- Assisted in termination procedures.
HR Assistant
City University Of Ajman
05.2014 - 02.2015
- Cost effectively recruited the right key talents that supported the mission and vision of the college.
- Effectively filed, maintained, and tracked employee records in HRM.
- Managed all aspects of leave administration, including employee notifications and vendor management, disability programs and health benefits.
- Organized new employee orientation schedules for new hires.
- Responded to employee inquiries regarding benefits and other HR topics.
- Created job descriptions on boards for vacant jobs.
Education
CIPD Level 5 – Diploma - People Management
Bradfield Learning And Development
01.2022
PG Diploma - Strategic HRM, Human Resource
Westford University College
01.2018
Bachelor of Arts - English Literature
Tanta University
01.2012
Skills
Proven ability to forge partnerships and influence internal customers and HR colleagues in a positive and productive manner
Proven ability to lead and manage a team when no direct line of authority exists
Organizational Awareness: Carefully considers how to approach an issue or situation given the organizational climate
Strong initiative and problem-solving ability
Able to analyze business problems and propose multiple solutions Able to assimilate multiple data points and arrive at an objective solution in a short period of time
Proactive, results-oriented focus
Excellent listening, written, oral and platform communication skills
Ability to communicate with all levels of the organization in a diverse environment
Certification
Certified Human Resources Professional (CHRP)
Timeline
HR Project Manager
Equilibrium Consultancy
05.2024 - Current
Human Resources Manager
Horizons & Co Law Firm
06.2021 - 03.2023
HR Business Partner
Gulf Drug LLC
05.2018 - 02.2021
Senior HR And Administration Officer
City University Of Ajman
03.2016 - 04.2018
HR Officer
City University Of Ajman
03.2015 - 02.2016
HR Assistant
City University Of Ajman
05.2014 - 02.2015
PG Diploma - Strategic HRM, Human Resource
Westford University College
Bachelor of Arts - English Literature
Tanta University
CIPD Level 5 – Diploma - People Management
Bradfield Learning And Development