Noorman Metwally

Dubai,UAE

Summary

High-energy Hotel Receptionist equipped to meet guest needs with exceptional reservations management. Answers guest questions to explain room rates, policies and requirements. Offers unparalleled patron support to drive satisfaction and loyalty.

Overview

year of professional experience

Work History

Hotel Receptionist

Dama Rose Hotel

Damascus, Syria

12.2021 - 01.2023

Maintained clean, tidy reception areas, ensuring consistently positive first impressions.
Managed guest bookings and enquiries accurately and efficiently for continued customer satisfaction.
Greeted customers warmly, aiming to provide positive, smooth check-in experiences.
Achieved 5-star reviews by delivering outstanding customer service.
Assisted staff with administrative duties during peak schedules.
Maintained tidy work area to support cleanliness and quality standards.
Informed guests regarding hotel events and announcements.
Verified ID and payment preference of guests.
Calculated billings and hotel charges and provided receipts.

Education

Higher National Diploma - Business

Muhyiddin School

Damascus, Syria

09/2013 - 07/2020

Skills

Exemplary customer service
Service management
Methodical multitasking
Microsoft adept
Keen problem solver
Multi-line telephone systems

Hospitality services
Guest services
Conflict management
Payment processing
Welcoming guests
Reservations systems

Languages

Arabic

Native

English

Advanced

Timeline