Noorman Metwally
Dubai,UAE
Summary
High-energy Hotel Receptionist equipped to meet guest needs with exceptional reservations management. Answers guest questions to explain room rates, policies and requirements. Offers unparalleled patron support to drive satisfaction and loyalty.
Overview
1
1
year of professional experience
Work History
Hotel Receptionist
Dama Rose Hotel
Damascus, Syria
12.2021 - 01.2023
- Maintained clean, tidy reception areas, ensuring consistently positive first impressions.
- Managed guest bookings and enquiries accurately and efficiently for continued customer satisfaction.
- Greeted customers warmly, aiming to provide positive, smooth check-in experiences.
- Achieved 5-star reviews by delivering outstanding customer service.
- Assisted staff with administrative duties during peak schedules.
- Maintained tidy work area to support cleanliness and quality standards.
- Informed guests regarding hotel events and announcements.
- Verified ID and payment preference of guests.
- Calculated billings and hotel charges and provided receipts.
Education
Higher National Diploma - Business
Muhyiddin School
Damascus, Syria 09/2013 - 07/2020
Skills
- Exemplary customer service
- Service management
- Methodical multitasking
- Microsoft adept
- Keen problem solver
- Multi-line telephone systems
- Hospitality services
- Guest services
- Conflict management
- Payment processing
- Welcoming guests
- Reservations systems
Languages
Arabic
Native
English
Advanced
Timeline
Hotel Receptionist
Dama Rose Hotel
12.2021 - 01.2023
Higher National Diploma - Business
Muhyiddin School
09/2013 - 07/2020
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