Summary
Overview
Work History
Education
Skills
Software
Certification
Timeline
OfficeManager

Nora Deliyianni

Senior Operations Executive
Al Fujairah City,FU

Summary

Experienced Professional, positive attitude and target oriented mentality.

Having a strong background in Freight Collection and Commercial Management.

Overview

3
3
Languages
5
5
Certifications
6
6
years of post-secondary education
17
17
years of professional experience

Work History

Senior Operations Executive

Akron Trade and Transport
Fujairah, United Arab Emirates
03.2020 - Current

TANKER SECTOR

  • Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
  • Drafting and negotiating the Sale and Purchase contracts
  • Developed and deepened relationships with customers, vendors and internal stakeholders i.e agents, surveyors
  • Motivated and trained employees to maximize team productivity.

Operations Executive

Arkon Trade and Transport
Fujairah, United Arab Emirates
04.2018 - 03.2020

TANKER SECTOR

Following up with Charterers for implementing the relevant charter party terms and conditions

  • Coordinate the day-to-day operational activities of the fleet
  • Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
  • Issuing the freight and hire invoices, monitoring the collection and prepare the demurrage claims.

Customer Service Operator

Global Navigation Solutions
Piraeus, Greece
07.2016 - 03.2018

TANKER, RIG AND BULK CARRIER SECTOR

Outsourcing the Marine Department from GNS. Managing 280 vessels monthly by sending ECDIS updates, publications, chats and the NTM on the fleet.

  • Issuing invoices and quotations and arrange on board deliveries in close cooperation with local agents.
  • Entered customer interaction details in ERP/Enterprise softwar to track requests, document problems and record solutions offered.
  • Maintained up-to-date knowledge of product and service changes.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.

TANKER OPERATOR

Crystal Management S.A
Piraeus, Greece
05.2015 - 01.2016

TANKER SECTOR

  • Being responsible for the commercial management of the vessels in close cooperation with Owners
  • Implementing the charter party agreements
  • Arranging the additional war risk premiums, the arm guards, monitoring the bunkers on board
  • Issuing the freight and hire invoices, calculating the off-hires and preparing the demurrage claims.
  • Performed duties in accordance with all applicable standards, policies and regulatory guidelines.

Freight and Operations Manager

Diamond Shipbroking Ltd (DSB)
Piraeus, Greece
06.2014 - 05.2015

BULK CARRIER SECTOR

  • Monitoring of the operations department and the commercial problem solving on disputes between Charterers and Owners after reviewing the agreed terms and conditions of the charter parties.
  • Responsible for appraisal and planning
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
  • Conducted performance reviews each quarter, offering praise and recommendations for improvement.

Freight and Hire Operator

Dryships Inc (DRYS)
Marousi, Greece
09.2009 - 05.2014

BULK CARRIER AND TANKER SECTOR

Main duties the hire collection on the dry cargo fleet on time charter including Bareboats and hire collection on BPI average. Also collecting the pool points (hire) on the tankers working under the Heidmar's Pool.

  • Preparing the cashflow projections
  • Approving the broker's commission
  • Issuing the freight and hire invoice using Danaos Software
  • Preparing the USA tax calculations
  • Contacting the PnI clubs in case disputes arise
  • Reporting the quarter results of the fleet
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.

Chartering Broker (competitive)

Actimar Shipping S.A
Piraeus, Greece
09.2007 - 09.2009

BULK CARRIER SECTOR

  • Competitive Chartering on the Dry Cargo Sector
  • Resolved problems, improved operations and provided exceptional service.

Freight Collection and Disbursement Accountant

Arkas Hellas S.A (ARKAS GROUP)
Piraeus, Greece
01.2003 - 09.2007

CONTAINER SECTOR - LINER SHIPPING

  • Read the manifests ( door deliveries, BAF, CAF, etc ) to apply the relevant charges
  • Prepare the monthly freight recapitulations
  • Prepare the disbursement accounts (11-16 vessels per month)
  • Cross checking the invoicing of import and export departments to ensure the collection of possible uncollected freights
  • Assisting the Head of Accounting with the Annual Balance Sheet

Education

Master of Arts - Management And International Business

Southampton Solent University
Southampton
09.2001 - 10.2002

Bachelor of Science - International Shipping Operations

Southampton Solent University
Southampton
09.1998 - 10.2001

Shipping Administration

Piraeus Institute Of Shipping
Piraeus
09.1996 - 09.1998

Skills

Legal skills

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Software

Danaos

AtoBviaC

Netpas

Access

Certification

Bunker Trading and Operations - Petrospot Limited

Timeline

Senior Operations Executive

Akron Trade and Transport
03.2020 - Current

Operations Executive

Arkon Trade and Transport
04.2018 - 03.2020

Customer Service Operator

Global Navigation Solutions
07.2016 - 03.2018

TANKER OPERATOR

Crystal Management S.A
05.2015 - 01.2016

Freight and Operations Manager

Diamond Shipbroking Ltd (DSB)
06.2014 - 05.2015

Freight and Hire Operator

Dryships Inc (DRYS)
09.2009 - 05.2014

Chartering Broker (competitive)

Actimar Shipping S.A
09.2007 - 09.2009

Freight Collection and Disbursement Accountant

Arkas Hellas S.A (ARKAS GROUP)
01.2003 - 09.2007

Master of Arts - Management And International Business

Southampton Solent University
09.2001 - 10.2002

Bachelor of Science - International Shipping Operations

Southampton Solent University
09.1998 - 10.2001

Shipping Administration

Piraeus Institute Of Shipping
09.1996 - 09.1998

Negotiation of most important c/p terms - Hellenic Shipbrokers Association

Designated Person Ashore - Piraeus Institute of Shipping

ISO 14001:2004 - Bureau Veritas

International Oil Trading - Headging - Conference Connection

Bunker Trading and Operations - Petrospot Limited

Nora DeliyianniSenior Operations Executive