Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
NORAH ALGARNI

NORAH ALGARNI

Customer Service
Abu Dhabi- Al Shamka

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

8
8
years of professional experience

Work History

Customer Service Officer

SGME Company
06.2021 - 06.2024
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Contributed to the achievement of departmental targets by meeting key performance indicators consistently.
  • Spearheaded cross-functional initiatives to improve overall customer experience across multiple touchpoints within the organization.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.

Administration Officer

SEHA
12.2019 - 09.2020
  • Reduced operational costs through careful monitoring of expenses and identifying areas for improvement.
  • Improved record-keeping accuracy by creating an updated filing system for confidential documents and materials.
  • Managed complex scheduling tasks, ensuring that deadlines were met consistently.
  • Enhanced office efficiency by streamlining administrative processes and implementing new organizational systems.

Medical Receptionist

Ministry of Health
01.2016 - 01.2019
  • Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.

Education

Bachelor of Science - Medical

King Khalid University
Abha
04.2001 -

Skills

    Service Recommendations

    Account Investigation

    Inbound Call Management

    Call Documentation

    Complaint Handling

    Payment Processing

    Delivery Tracking

    Paperwork Processing

Languages

Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)

Timeline

Customer Service Officer

SGME Company
06.2021 - 06.2024

Administration Officer

SEHA
12.2019 - 09.2020

Medical Receptionist

Ministry of Health
01.2016 - 01.2019

Bachelor of Science - Medical

King Khalid University
04.2001 -
NORAH ALGARNICustomer Service