Summary
Overview
Work history
Education
Skills
Accomplishments
Languages
Custom
Personal Information
Timeline
Generic
Nora @ Khin Nandar Kyaw

Nora @ Khin Nandar Kyaw

Dubai,UAE

Summary

Experienced in front office operations with a strong proficiency in Microsoft Office Suite and hotel management software. Demonstrated expertise in OPERA and adept at handling office equipment. Skilled in guest relationship management, ensuring exceptional service and satisfaction. Career goal includes advancing to a senior management role within the hospitality industry.

Overview

12
12
years of professional experience
7
7
years of post-secondary education

Work history

Senior Guest Service Agent

JW Marriott Hotel Marina
Dubai, UAE
07.2024 - Current
  • Responded efficiently to emergencies, minimising distress for affected guests.
  • Monitored room inventory to effectively manage over-booking scenarios.
  • Provided accurate local event information to enhance guest experiences.
  • Delivered exceptional service, fostering repeat business from satisfied customers.

Front Office Officer

Grand Mercure Dubai City and Ibis Style Dubai Airport
06.2023 - 07.2024

Front Office Officer

The Tower Plaza Hotel Dubai
08.2022 - 06.2023

Front Office Supervisor

Zealax Hotel & Residence
Yangon
11.2019 - 02.2022

Senior Guest Relation Officer

PARKROYAL Hotel
Yangon
08.2017 - 11.2019

Operator Cum Trainee Receptionist

KanDawGyi Palace Hotel
Yangon
06.2016 - 08.2017

Receptionist, Reservation & Sale

Business Alliance Hotel
Yangon
01.2015 - 01.2016

Waitress

Inyalake Hotel
Yangon
03.2013 - 01.2015

Education

BA - Geography

Dagon University
01.2011 - 01.2018

Diploma in Hospitality Supervision - Course Level-2

Star University Myanmar
11.2012 - 03.2013

Skills

  • Microsoft Office Suite
  • Hotel management software
  • Front office operations
  • Office equipment handling
  • OPERA expertise
  • Guest relationship management

Accomplishments

  • Awarded for Employee of the month of January 2017 at Kandaw Gyi Palace Hotel
  • Awarded for Smiling and Courtesy Talk with the Guest at PARKROYAL Hotel Yangon
  • Awarded for Employee of the month of June 2019 at PARKROYAL Hotel Yangon

Languages

Mother Tongue
English

Custom

  • Mr. Yehia Diab, Duty Manager, dm@thetowerplazahotel.com, +971 58 566 0084
  • Mr. Shehab Rohayem, Duty Manager, Shehab.rohayem@accor.com, +971 57235657

Personal Information

  • Passport Number: ME381361
  • Date of birth: 03/13/93
  • Nationality: Myanmar
  • Marital status: Single

Timeline

Senior Guest Service Agent

JW Marriott Hotel Marina
07.2024 - Current

Front Office Officer

Grand Mercure Dubai City and Ibis Style Dubai Airport
06.2023 - 07.2024

Front Office Officer

The Tower Plaza Hotel Dubai
08.2022 - 06.2023

Front Office Supervisor

Zealax Hotel & Residence
11.2019 - 02.2022

Senior Guest Relation Officer

PARKROYAL Hotel
08.2017 - 11.2019

Operator Cum Trainee Receptionist

KanDawGyi Palace Hotel
06.2016 - 08.2017

Receptionist, Reservation & Sale

Business Alliance Hotel
01.2015 - 01.2016

Waitress

Inyalake Hotel
03.2013 - 01.2015

Diploma in Hospitality Supervision - Course Level-2

Star University Myanmar
11.2012 - 03.2013

BA - Geography

Dagon University
01.2011 - 01.2018
Nora @ Khin Nandar Kyaw