Nora @ Khin Nandar Kyaw
Dubai,UAE
Summary
Experienced in front office operations with a strong proficiency in Microsoft Office Suite and hotel management software. Demonstrated expertise in OPERA and adept at handling office equipment. Skilled in guest relationship management, ensuring exceptional service and satisfaction. Career goal includes advancing to a senior management role within the hospitality industry.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
Work history
Senior Guest Service Agent
JW Marriott Hotel Marina
Dubai, UAE
2024.07 - Current
- Responded efficiently to emergencies, minimising distress for affected guests.
- Monitored room inventory to effectively manage over-booking scenarios.
- Provided accurate local event information to enhance guest experiences.
- Delivered exceptional service, fostering repeat business from satisfied customers.
Front Office Officer
Grand Mercure Dubai City and Ibis Style Dubai Airport
2023.06 - 2024.07
Front Office Officer
The Tower Plaza Hotel Dubai
2022.08 - 2023.06
Front Office Supervisor
Zealax Hotel & Residence
Yangon
2019.11 - 2022.02
Senior Guest Relation Officer
PARKROYAL Hotel
Yangon
2017.08 - 2019.11
Operator Cum Trainee Receptionist
KanDawGyi Palace Hotel
Yangon
2016.06 - 2017.08
Receptionist, Reservation & Sale
Business Alliance Hotel
Yangon
2015.01 - 2016.01
Waitress
Inyalake Hotel
Yangon
2013.03 - 2015.01
Education
BA - Geography
Dagon University
2011.01 - 2018.01
Diploma in Hospitality Supervision - Course Level-2
Star University Myanmar
2012.11 - 2013.03
Skills
- Microsoft Office Suite
- Hotel management software
- Front office operations
- Office equipment handling
- OPERA expertise
- Guest relationship management
Accomplishments
- Awarded for Employee of the month of January 2017 at Kandaw Gyi Palace Hotel
- Awarded for Smiling and Courtesy Talk with the Guest at PARKROYAL Hotel Yangon
- Awarded for Employee of the month of June 2019 at PARKROYAL Hotel Yangon
Languages
Mother Tongue
English
Custom
- Mr. Yehia Diab, Duty Manager, dm@thetowerplazahotel.com, +971 58 566 0084
- Mr. Shehab Rohayem, Duty Manager, Shehab.rohayem@accor.com, +971 57235657
Personal Information
- Passport Number: ME381361
- Date of birth: 03/13/93
- Nationality: Myanmar
- Marital status: Single
Timeline
Senior Guest Service Agent
JW Marriott Hotel Marina
2024.07 - Current
Front Office Officer
Grand Mercure Dubai City and Ibis Style Dubai Airport
2023.06 - 2024.07
Front Office Officer
The Tower Plaza Hotel Dubai
2022.08 - 2023.06
Front Office Supervisor
Zealax Hotel & Residence
2019.11 - 2022.02
Senior Guest Relation Officer
PARKROYAL Hotel
2017.08 - 2019.11
Operator Cum Trainee Receptionist
KanDawGyi Palace Hotel
2016.06 - 2017.08
Receptionist, Reservation & Sale
Business Alliance Hotel
2015.01 - 2016.01
Waitress
Inyalake Hotel
2013.03 - 2015.01
Diploma in Hospitality Supervision - Course Level-2
Star University Myanmar
2012.11 - 2013.03
BA - Geography
Dagon University
2011.01 - 2018.01