NDASI NORBERT AGWE
DUBAI,UAE
Summary
Experienced IT professional specialising in support engineering with focus on delivering seamless technical assistance. Proven track record in troubleshooting and resolving complex issues, ensuring optimal system performance. Skilled in utilising various tools and methods to enhance user experience and maintain robust IT infrastructure.
Overview
8
8
years of professional experience
Work history
IT support engineer And CCTV Technician
iConz
Buea
03.2019 - 05.2023
- Carried out new hardware installations and updates, keeping systems functional and secure.
- Installed new software for users and monitored version and patch update requirements.
- Monitored and performed hardware and software upgrades to network servers, including operating systems and applications.
- Troubleshot network issues and provided rapid solutions to limit downtime.
- Answered user questions about hardware and software operation to help resolve problems.
- Configured routers, switches and firewalls to deploy and support LAN, WAN and wireless networks.
- Install and Mount CCTV cameras
- Maintenance and service of CCTV systems
IT support technician
FAISAL AL KABI
Dubai, UAE
07.2016 - 01.2019
- Troubleshot operating systems, hardware and software problems to identify root causes.
- Prepared equipment for staff use, installing cables, operating systems, and software.
- Completed investigations to check on reported errors, reproduce problems and trace faults.
- Installed new software for users and monitored version and patch update requirements.
IT consultant
NAP Computers
Limbe
02.2015 - 06.2016
- Modified current systems to enhance workflows and meet new needs.
- Outlined needs to meet end user requirements.
- Estimated costs of new systems, modifications and updates.
- Developed and implemented system testing plans in support of deployments.
Education
Diploma - CCNA AND CCTV ENGINEERING
Learnovate Training Institute
Dubai 06.2024 -
Higher National Diploma - IT HARDWARE/SOFTWARE AND NETWORKING
TK FOUNDATION CEPS
LIMBE 10.2013 - 04.2016
Skills
- MS Windows System Support
- Network configuration
- Hardware upgrades
- Knowledgeable in Mac systems
- Desktop support
- Routing and switching
- Network troubleshooting
- Hardware support
- IT system diagnosis
- Software support
- CCTV installation
- knowledge of ivms and hikcentral professional
- Application installations
Languages
English
Native
French
Upper intermediate
Affiliations
- Reading
- Watching football and boxing matches
Timeline
Diploma - CCNA AND CCTV ENGINEERING
Learnovate Training Institute
06.2024 -
IT support engineer And CCTV Technician
iConz
03.2019 - 05.2023
IT support technician
FAISAL AL KABI
07.2016 - 01.2019
IT consultant
NAP Computers
02.2015 - 06.2016
Higher National Diploma - IT HARDWARE/SOFTWARE AND NETWORKING
TK FOUNDATION CEPS
10.2013 - 04.2016
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