Norbert Ssebuggwawo

• Maintained system security through regular testing and servicing.
• Managed team of IT support technicians, developing workflows and processes.
• Created visual representations of data for reports, presentations and meetings.
• Observed workflow to establish system development priorities.
• Monitored and updated software certifications for full compliance.
• Upgraded hardware and software regularly for optimised systems performance.
• Acted as first point of contact for hardware and software troubleshooting queries.
• Sourced new and emerging technologies to optimise information services.
• Aligned IT strategy with business needs, prioritising value for money, security and contractual requirements.
• Minimised disruptions by strategically planning and communicating scheduled down-time and management of upgrades and patching.
• Negotiated cost-efficient prices with vendors for new systems and services.
• Recommended upgraded technologies to meet evolving business requirements.
• Networked at industry seminars to build strategic business relationships.
• Controlled department budgets by sourcing cost-effective solutions.
• Oversaw administration including for job scheduling, user account management and infrastructure replacement.
• Trained IT support staff to manage enquiries from end-users with first-call resolution.
• Identified skill gaps and restructured IT team, increasing department capabilities.
• Advised on Information and communications technology policy and process improvements.
• Generated Key Performance Indicator reporting to drive better performance.

Design, Implement Medical Imaging Solutions