Hi, I’m
Noreen Ahmed
Abu Dhabi,United Arab Emirates
Summary
Customer-focused candidate pursuing Guest Experience Associate role in luxury hospitality. Demonstrates strong communication skills and a commitment to exceptional service. Capable of managing guest requests with poise and professionalism, thriving in high-pressure environments. Dedicated to continuous learning and contributing to a prestigious hotel experience.
Overview
2
Languages
1
Certification
4
years of post-secondary education
5
years of professional experience
Work history
Rosewood Abu DhabiAbu Dhabi, United Arab Emirates
Guest Experience Associate
2025.04 - 2026.09 (1 education.year_Label & 5 education.months_Label)
Job overview
- Communicated effectively with guests to address inquiries and provide assistance.
- Customer Service and Guest Assistance
- Ability to Work Under Pressure
- Handling Busy and Fast-Paced Environments
- Problem-Solving and Conflict Resolution
- Positive Attitude and Willingness to Learn
- Teamwork and Time Management
- Professional Appearance and Etiquette
- Attention to Detail and Guest Satisfaction
Four Seasons Hotel Abu DhabiAbu Dhabi, United Arab Emirates
Guest Relations Agent
2024.01 - 2025.12 (1 education.year_Label & 11 education.months_Label)
Job overview
- Customer Service Excellence
- Guest Relations and Guest Assistance
- VIP Guest Reception
- Restaurant Reservations and Guest Seating
- Customer Complaints Handling
- Communication and Interpersonal Skills
- Problem Solving and Teamwork
- Professional Appearance and Etiquette
- Time Management and Attention to Detail
Emirates Palace Mandarin OrientalAbu Dhabi, United Arab Emirates
Customer Service
2022.01 - 2023.11 (1 education.year_Label & 10 education.months_Label)
Job overview
- Welcomed guests and provided professional customer assistance.
- Responded to customer inquiries and special requests.
- Assisted with reservations, seating arrangements, and guest coordination.
- Streamlined customer service processes to increase efficiency.
- Provided exceptional customer service to maintain client satisfaction.
- Delivered exceptional customer service by addressing inquiries promptly.
- Enhanced client relationships by delivering excellent customer service.
Education
Mansoura UniversityEgypt
Bachelor of Laws - LLB
2022.01 - 2026.02 (4 education.years_Label & 1 education.month_Label)
Skills
- Guest Relations and Customer Service
- Professional Guest Communication
- Working Under Pressure
- Handling Busy and Fast-Paced Environments
- Customer Complaints and Problem Solving
- Professional Etiquette and Grooming
- Teamwork and Time Management
- Attention to Detail
- Guest Satisfaction
Languages
Arabic
Native
English
Advanced
Certification
Valid UAE Driving Licence
Timeline
Guest Experience Associate
Rosewood Abu Dhabi
2025.04 - 2026.09 (1 education.year_Label & 5 education.months_Label)
Guest Relations Agent
Four Seasons Hotel Abu Dhabi
2024.01 - 2025.12 (1 education.year_Label & 11 education.months_Label)
Mansoura University
Bachelor of Laws - LLB
2022.01 - 2026.02 (4 education.years_Label & 1 education.month_Label)
Customer Service
Emirates Palace Mandarin Oriental
2022.01 - 2023.11 (1 education.year_Label & 10 education.months_Label)