Nouf Abdulkarim
ajman,uae
Summary
A results-oriented professional with seven years of combined experience in customer service and banking. Possesses three years of experience delivering consistent, high-quality customer support, managing inquiries, and resolving issues in a professional and timely manner. Additionally, four years of experience in the banking sector with demonstrated expertise in account management, financial products, regulatory compliance, and transactional operations. Recognized for strong communication skills, accuracy, professionalism, and the ability to maintain high service standards while supporting organizational objectives.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
Work history
Customer advisor
emirates nbd bank
Sharjah
2022.11 - Current
- Resolved customer complaints effectively, maintaining brand reputation.
- Escalated unresolved issues within appropriate channels guaranteeing timely resolution.
- Enhanced customer satisfaction by promptly addressing queries and concerns.
- Prepared comprehensive reports for accurate record-keeping.
- Resolved customer complaints promptly to maintain good relations.
- Promoted customer satisfaction by providing efficient banking services.
- Handled high-value transactions, ensured accuracy and security.
Customer service representative
on time hub government services
Dubai
2021.09 - 2022.10
- Efficiently handled returns and exchanges, ensuring high customer satisfaction.
- Followed up on customer queries to confirm solutions met expectations.
Customer service representative
ideal signature Amer center
dubai, uae
2020.10 - 2021.09
- Achieved store targets while maintaining service standards.
- Managed high volume of inbound calls to resolve customer issues promptly.
Education
High School Diploma - general
Ajman secondary school
Ajman 2018.05 - 2019.07
Skills
- Patience under pressure
- Email correspondence
- Bilingual or multilingual
- Positive language
- Data entry speed
- Customer focus
- Financial transactions handling
Timeline
Customer advisor
emirates nbd bank
2022.11 - Current
Customer service representative
on time hub government services
2021.09 - 2022.10
Customer service representative
ideal signature Amer center
2020.10 - 2021.09
High School Diploma - general
Ajman secondary school
2018.05 - 2019.07