Summary
Overview
Work History
Education
Skills
Timeline
Generic

Noof Albaidhani

hospitality officer
Abu Dhabi,Abu Dhabi

Summary

Environments, specializing in complaint resolution, patient relations, and service coordination. Proven ability to manage patient concerns with empathy and professionalism, guide patients through healthcare processes, and collaborate with cross-functional teams to ensure high-quality care. Skilled in handling inpatient, outpatient, and emergency department interactions, maintaining service excellence, ensuring compliance with safety protocols, and contributing to patient satisfaction and retention goals. Seeking to leverage strong interpersonal and problem-solving skills in a Patient Experience Officer or Customer Service Manager role.

Overview

4
4
years of professional experience
2
2
Languages

Work History

Hospitality Officer /Patient Experience Department

Corniche Hospital
Abu Dhabi
12.2023 - Current
  • Handled patient complaints and concerns across inpatient and outpatient departments, ensuring timely and empathetic resolution to improve patient satisfaction.
  • Demonstrated strong communication and active listening skills to understand patient needs and provide appropriate solutions.
  • Guided patients through hospital procedures, policies, and services, ensuring clarity and accuracy in information delivery.
  • Coordinated with internal departments and external stakeholders, including police authorities, to support patient-related cases and ensure compliance with protocols.
  • Maintained detailed records of patient feedback, complaint resolution, and follow-up actions in compliance with hospital quality standards.
  • Collaborated with multidisciplinary teams to support a safe, efficient, and patient-centered care environment.
  • Contributed to continuous improvement initiatives by reporting trends in patient concerns and suggesting service enhancements.
  • Ensured a high standard of hospitality and patient care by promoting a culture of empathy, safety, and excellence.

Call Center Representative

Burjeel Holdings
Abu Dhabi
12.2021 - 08.2022
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.

Encoder

Royal Health Group
Abu Dhabi
07.2021 - 10.2021
  • Collected, verified, and accurately entered patient information into the vaccination database for individuals registering for COVID-19 vaccines.
  • Scheduled and coordinated appointments for first, second, and booster doses, ensuring optimal time management and patient satisfaction.
  • Provided patients with clear instructions regarding pre-vaccination requirements, post-vaccination care, and follow-up appointments.
  • Communicated effectively with healthcare staff to ensure smooth workflow and address any patient concerns or scheduling issues.
  • Monitored appointment schedules and managed cancellations or rescheduling requests in a timely manner.
  • Generated and submitted detailed daily operational reports, including vaccination numbers, inventory levels, and patient feedback, to the management team.
  • Collaborated with the administrative and clinical teams to support vaccine rollout efficiency and improve patient experience.

Education

Associate of Science - Computer Science

University of The People
Online
04.2001 -

Skills

Problem-solving

Active listening

Time management

Complaint resolution

Adaptability and flexibility

Team collaboration

Critical thinking

Computer proficiency

Complaint handling

Follow-up skills

Timeline

Hospitality Officer /Patient Experience Department

Corniche Hospital
12.2023 - Current

Call Center Representative

Burjeel Holdings
12.2021 - 08.2022

Encoder

Royal Health Group
07.2021 - 10.2021

Associate of Science - Computer Science

University of The People
04.2001 -

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Noof Albaidhanihospitality officer