Nouf Saad Alzahri
Jeddah,Saudi Arabia
Summary
Motivated Digital Marketing professional with a Bachelor's degree in English Literature seeking a challenging role in Digital Marketing.
I aim to leverage my strong analytical and creative skills to drive brand visibility and maximize brand awareness and revenue through integrated marketing communications.
Looking to develop my expertise in online marketing strategies while making a significant contribution to the company's success.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
Work History
Cluster Digital Marketing Manger
Accor Hotels
Jeddah, Saudi Arabia
02.2022 - Current
- Developing and implementing marketing strategies, planning budgets, and annual activities for three hotels.
- Grew online social media presence with comprehensive content plan and online content strategy.
- Collaborated with design team to develop innovative graphics and video content for website and social platforms.
- Maximized strategy effectiveness by studying economic indicators, identifying needs, and monitoring competition.
- Planning digital marketing campaigns, and display advertising.
- Led online community management to promote user-generated content and engagement.
- Measuring and reporting on performance of all digital marketing campaigns' ROI and KPI targets and identifying opportunities for further growth and improvement.
- · Performed detailed market and competitor analyses to inform digital marketing strategy.
- Managing OTAs performance to maximize business.
- Improved email marketing campaigns by enhancing deliverability for increased engagement.
- Increased Return on Ad Spend (ROAS) through strategic planning.
Channel & Digital Marketing Manager
Crown Plaza Jeddah Hotel
Jeddah, Saudi Aabia
11.2020 - 01.2022
- Plan digital campaigns.
- Grew online social media presence with comprehensive content plan and online content strategy.
- Collaborated with design team to develop innovative graphics and video content for website and social platforms.
- Perform marketing research and follow latest digital trends as well as newest technologies.
- Develop channel strategies such as budgets and make sure all team are aligned with marketing plans.
- Report on results to show effectiveness of marketing plan and campaigns.
- Improved email marketing campaigns by enhancing deliverability for increased engagement.
- Increased Return on Ad Spend (ROAS) through strategic planning.
- Evaluated Google Ads campaigns against ROI and KPI targets and identified opportunities for further growth and improvement.
- Maximized strategy effectiveness by studying economic indicators, identifying needs, and monitoring competition.
- Led online community management to promote user-generated content and engagement.
- Performed detailed market and competitor analyses to inform digital marketing strategy.
Account Manager
Cobone.com
Jeddah, Saudi Arabia
03.2017 - 03.2019
- Delivered high level of service to clients to maintain and extend relationships for future business opportunities.
- Handled customer concerns and complaints to resolve issues and build loyalty.
- Make action plan to improve sales performance and identify growth opportunities.
- Generated KPI reports to illustrate overall performance.
Account Manager
Booking.com
Jeddah, Saudi Arabia
03.2012 - 03.2016
- Focus on determining and managing key accounts to accomplish and advance Sales budgets.
- Delivered high level of service to clients to maintain and extend relationships for future business opportunities.
- Achieving certain sales target from direct sales routes through process of growing And developing existing clients.
- Tracked industry advancements in software and services to integrate new and emerging tools.
- Met and exceeded established quotas for client satisfaction and account growth.
- Design new sales and marketing strategies to target existing customers, and develop new revenue stream.
- Ensure that appropriate products are brought to right place and at proper time so as not to miss sales target needed to achieve business plan.
- Trained and mentored new account representatives to deliver outstanding service.
- Develop unique ways to flourish organization and manage vast point of Sales across country.
- Represented company at industry events, networking to increase client engagement and identify new opportunities.
- Identified and qualified new sales leads, conducting market research to reach new sectors.
- Increased client satisfaction, implementing strategic account plans to foster growth.
- Develop trusted advisor relationship with key accounts, customer stakeholders and executive sponsors.
Collection Agent
Bupa Arabia
Jeddah, Saudi Arabia
03.2010 - 03.2012
- Dealing with clients with terminated contracts who still have outstanding to settle their Accounts to nil.
- Investigating any discrepancies that need to be resolved with clients that are connected to different departments.
- Reporting to finance director, SAMA, and CCHI regarding terminated contracts to Assist them in making right decision.
- Exceeded collection target goals with assertive communication and negotiation skills.
- Preparing and updating month-end report with new terminated contracts.
Real Estate Consultant
Cayan International
Jeddah, Saudi Arabia
03.2008 - 03.2009
- Guided homebuyers and sellers through process of short sales.
- Coordinated appointments with prospective buyers to showcase properties.
- Increased customer satisfaction ratings, addressing issues effectively for speedy resolution.
- Advertised properties to general public via networking, brochures, adverts, and multiple listing services to maximize exposure.
Telephone Operator
Rosewood Hotels & Resorts
Jeddah, Saudi Arabia
03.2007 - 03.2008
- Managing Operators, Housekeeping, and Butler staff on ladies' floor.
- Preparing working plans, for team as well as administration.
- Provided outstanding customer experiences, utilizing tactful and diplomatic telephone etiquette.
- Promptly addressed customer inquiries to resolve issues and attend to requests.
- Trained, mentored, and supervised junior operators to improve performance and reach target goals.
Education
Course - Training Of Trainers TOT
Technical Vocational Training Corp
Jeddah, Saudi Arabia 02.2024 - 02.2024
Course - Exective Development for Tourism & Hospitality
Dale Carengie & Associates, Inc.
London, United Kingdom 01.2024 - 01.2024
Course - Human Resources
Technical Vocational Training Corp
Jeddah, Saudi Arabia 03.2019 - 03.2019
Bachelor Degree - English Literature
Girls Education Collage
Jeddah, Saudi Arabia 07.1998 - 07.2002
Skills
- Problem-solving
- Communication skills
- Customer-focused
- Campaign development experience
- Promotions planning skills
- Statistical analysis
- Business analysis
- Business development
- Strategic planning and review
- Stakeholder engagement
- Competitor analysis
- Cross-functional team leadership
Languages
Arabic
Native
English
Fluent
Timeline
Course - Training Of Trainers TOT
Technical Vocational Training Corp
02.2024 - 02.2024
Course - Exective Development for Tourism & Hospitality
Dale Carengie & Associates, Inc.
01.2024 - 01.2024
Cluster Digital Marketing Manger
Accor Hotels
02.2022 - Current
Channel & Digital Marketing Manager
Crown Plaza Jeddah Hotel
11.2020 - 01.2022
Course - Human Resources
Technical Vocational Training Corp
03.2019 - 03.2019
Account Manager
Cobone.com
03.2017 - 03.2019
Account Manager
Booking.com
03.2012 - 03.2016
Collection Agent
Bupa Arabia
03.2010 - 03.2012
Real Estate Consultant
Cayan International
03.2008 - 03.2009
Telephone Operator
Rosewood Hotels & Resorts
03.2007 - 03.2008
Bachelor Degree - English Literature
Girls Education Collage
07.1998 - 07.2002
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