NOUFAL MUTTUKKARAN VAYALILEPURAYIL
Dubai,UAE
Summary
Experienced Air Cargo Supervisor with over 15 years of expertise in freight forwarding, logistics operations, and customs clearance within the UAE. Skilled in supervising import and export cargo operations, warehouse management, team leadership, airline coordination, and customer service. Proven ability to optimize documentation, improve operational efficiency, and maintain strong relationships with clients, vendors, and business partners. Possess a strong interest in Logistics Sales and Business Development, with excellent customer relationship management skills and experience handling regular Sea Freight and Air Freight customers. Adept at identifying customer needs, providing logistics solutions, supporting revenue growth, and building long-term business relationships. Seeking a challenging position where can leverage both operational expertise and sales-oriented approach to contribute to organizational growth and success.
Overview
20
20
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Air Cargo Supervisor & Business Development Executive
Gulf First Shipping and Logistics L.L.C
Dubai, UAE
2016.03 - 2026.05
- Supervise daily cargo operations, including acceptance, storage, handling, and monitoring movement of import and export shipments.
- Coordinate and execute all import/export bookings, working closely with operations team and vendors to ensure timely execution.
- Build and maintain strong relationships with airline and shipping line representatives to secure space allocation, booking support, and competitive rates.
- Manage, schedule, and supervise operations staff and transporters involved in delivery and customs inspection.
- Specialised in handling CARNET car shipments, transshipment solutions, warehousing and cross-stuffing, temperature-sensitive cargo, and AOG (Aircraft on Ground) shipments.
- Efficiently manage manpower, resolve issues and complaints, and make quick, effective decisions to prevent operational delays.
- Assessed logistics requirements of companies and provided tailored quotations for inbound and outbound freight.
- Develop and implement strategies to improve operational efficiency and accuracy.
- Generate business, build client relationships, and coordinate with operations team to ensure smooth shipment flow.
- Developed competitive selling rates based on airline and shipping line buy rates to maximise profitability.
- Monitor trucking and customs clearance departments for timely shipment transfer and smooth operations.
- Manage customs clearance processes in compliance with Dubai Customs and Free Zone regulations.
- Trained and led team members to uphold high standards in documentation accuracy and enhance operational efficiency.
- Ensure timely invoicing and follow-ups for in/out payments with accounts team.
- Secured EK contract rates to Entebbe (EBB) and established regular console cargo movements with monthly tonnage of 30–50 tons.
- Initiated regular cargo movements to Kigali (KGL) and started separate division for Air Import.
- Successfully built and maintained long-term relationships with key customers through exceptional service and operational support, resulting in continuous Sea Freight and Air Freight business and repeat shipments from several clients that continue to this day.
- Resolved conflicts amongst team members to maintain harmonious working environment,.
- Assisted in development of training programs to improve team capabilities.
- Ensured timely deliveries for customer satisfaction.
- Established strong relationships with vendors and clients, fostering business growth.
- Managed transport schedule for on-time delivery and optimised use of available resources.
Cargo Documentation & Operations Coordinator
Orient Cargo Agency
Dubai
2012.01 - 2015.12
- Handled full-cycle import/export documentation and courier operations.
- Managed special cargo including Dangerous Goods, Perishables, Valuables, Human Remains, and Live Animals.
- Monitored multi-modal transport operations, warehouse handling, and timely loading/unloading.
- Responded to customer queries ensuring prompt resolution of service issues.
- Coordinated cross-trade business with overseas agents, providing status updates from load port to final destination.
- Organized LCL & FCL export shipment operations per prescribed procedures.
- Negotiated and arranged transport of goods with shipping or freight companies.
- Ensured compliance with IATA regulations for special cargo.
- Coordinated with airlines for cargo bookings, allotments, and shipment tracking.
- Managed schedules to ensure timely operations completion.
- Promptly resolved queries for enhanced customer satisfaction.
- Provided training to new hires, improving their job readiness.
- Assisted in budget preparation for accurate financial planning.
- Coordinated project tasks for successful and timely completion.
- Oversaw daily operations ensuring consistency in quality and service delivery.
- Streamlined team communication by implementing effective coordination strategies.
- Negotiated contracts with suppliers, securing favourable terms.
Cargo Operation Executive
ARZ Cargo Services LLC
Dubai Airport Free Zone
2006.01 - 2011.01
- Coordinated with airlines, customs, and transporters to facilitate timely and efficient cargo movement.
- Prepared documentation and tracked shipments to align with client requirements and ensure timely delivery.
- Managed airfreight operations for imports and exports, ensuring compliance with regulations and client standards.
- Maintained smooth operations through careful management of office workflow and administrative processes.
Education
Bachelor - Social Science
Madurai Kamaraj University
Madurai, India 2002.01 - 2005.01
Skills
- Air Cargo Handling, Supervision & Ground Operations
- Customs clearance
- IATA Regulations & Dangerous Goods Handling
- Import/export operations
- Freight rate analysis
- Cargo management systems
- Warehouse management
- Supply chain coordination
- Airline, Vendor & Client Coordination
- Customer Relationship Management (CRM)
- DP World knowledge
- Business development
- Staff Supervision, Training & Scheduling
- Leadership skills
- MS Office Suite: Outlook, Teams, Word, Excel, PowerPoint
Certification
- IATA/FIATA Dangerous Goods Regulations – Montreal, Canada (Distinction)
- IATA/FIATA Cargo Introductory Course – Montreal, Canada
- Diploma in Computer Graphic Designing
LANGUAGES
English
Malayalam
Hindi
Tamil
ADDITIONAL INFO
- Nationality: Indian
- Date of Birth: 14 May 1983
- Gender: Male
Affiliations
- Play Football
- Photography
Timeline
Air Cargo Supervisor & Business Development Executive
Gulf First Shipping and Logistics L.L.C
2016.03 - 2026.05
Cargo Documentation & Operations Coordinator
Orient Cargo Agency
2012.01 - 2015.12
Cargo Operation Executive
ARZ Cargo Services LLC
2006.01 - 2011.01
Bachelor - Social Science
Madurai Kamaraj University
2002.01 - 2005.01