Nouhayla AIT-CHEIKHAHMED
Marrakech,Morocco
Summary
Energetic and organized candidate proficient in managing guests and keeping server loads balanced for maximum efficiency. Effectively collect reservations, plan events and monitor daily dining staff performance. Team-oriented and efficiency-driven with superior work ethic and multitasking abilities.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Assistant manager
KABANA
Marrakech, Morocco
10.2021 - 08.2024
- Managed daily operations for smooth restaurant functioning.
- Address customer complaints and ensure satisfaction.
- Prepare reports on sales and performance.
- Implemented new menus, improved dining experience.
- Coordinated events and improved marketing to boost profits.
Restaurant hostess
Les Jardins Du Lotus
Marrakech, Morocco
07.2020 - 10.2021
- Managed reservation system to avoid overbooking.
- Welcome and assign tables to guests.
- Resolve complaints and special requests.
- Communicate with kitchen and servers for smooth operations.
Events supervisor
casabouge
Marrakech, Morocco
07.2019 - 07.2021
- Organizing and overseeing various events.
- Leading and motivating event teams.
- Handling vendors and suppliers.
- Managing venue setup and technical needs.
- Managing event details precisely.
Events organiser
Comptoir des mines Galerie
Marrakech , Morocco
07.2018 - 07.2019
- Cost planning and vendor coordination.
- Engaging with artists, guests, and media.
- Ensuring positive guest experiences and handling VIPs.
- Implementing promotional strategies and social media.
- Aligning events with gallery’s artistic vision.
- Building and maintaining professional relationships.
- Coordinated with vendors for successful event execution.
Education
High School Diploma - Human sciences
09.2017 - 07.2018
Advanced technician's certificate - Marketing Hospitality and Tourism
10.2019 - 07.2021
Skills
- Customer service excellence
- Communication excellence
- Sales techniques
- Project coordination
- Marketing strategies knowledge
Languages
Arabic
Native
French
Fluent
English
Fluent
Spanish
Beginner
Affiliations
- Sports
- Reading
- Art
Timeline
Assistant manager - KABANA
10.2021 - 08.2024
Restaurant hostess - Les Jardins Du Lotus
07.2020 - 10.2021
ISTAHT Hotel And Tourism Technology Institute - Advanced technician's certificate , Marketing Hospitality and Tourism
10.2019 - 07.2021
Events supervisor - casabouge
07.2019 - 07.2021
Events organiser - Comptoir des mines Galerie
07.2018 - 07.2019
ABDELLAH IBRAHIM HIGH SCHOOL - High School Diploma, Human sciences
09.2017 - 07.2018
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