Nouhayla AIT-CHEIKHAHMED
Marrakech,Morocco
Summary
Energetic and organized candidate proficient in managing guests and keeping server loads balanced for maximum efficiency. Effectively collect reservations, plan events and monitor daily dining staff performance. Team-oriented and efficiency-driven with superior work ethic and multitasking abilities.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work history
Assistant manager
KABANA
Marrakech, Morocco
2021.10 - 2024.08
- Managed daily operations for smooth restaurant functioning.
- Address customer complaints and ensure satisfaction.
- Prepare reports on sales and performance.
- Implemented new menus, improved dining experience.
- Coordinated events and improved marketing to boost profits.
Restaurant hostess
Les Jardins Du Lotus
Marrakech, Morocco
2020.07 - 2021.10
- Managed reservation system to avoid overbooking.
- Welcome and assign tables to guests.
- Resolve complaints and special requests.
- Communicate with kitchen and servers for smooth operations.
Events supervisor
casabouge
Marrakech, Morocco
2019.07 - 2021.07
- Organizing and overseeing various events.
- Leading and motivating event teams.
- Handling vendors and suppliers.
- Managing venue setup and technical needs.
- Managing event details precisely.
Events organiser
Comptoir des mines Galerie
Marrakech , Morocco
2018.07 - 2019.07
- Cost planning and vendor coordination.
- Engaging with artists, guests, and media.
- Ensuring positive guest experiences and handling VIPs.
- Implementing promotional strategies and social media.
- Aligning events with gallery’s artistic vision.
- Building and maintaining professional relationships.
- Coordinated with vendors for successful event execution.
Education
High School Diploma - Human sciences
2017.09 - 2018.07
Advanced technician's certificate - Marketing Hospitality and Tourism
2019.10 - 2021.07
Skills
- Customer service excellence
- Communication excellence
- Sales techniques
- Project coordination
- Marketing strategies knowledge
Languages
Arabic
Native
French
Fluent
English
Fluent
Spanish
Beginner
Affiliations
- Sports
- Reading
- Art
Timeline
Assistant manager - KABANA
2021.10 - 2024.08
Restaurant hostess - Les Jardins Du Lotus
2020.07 - 2021.10
ISTAHT Hotel And Tourism Technology Institute - Advanced technician's certificate , Marketing Hospitality and Tourism
2019.10 - 2021.07
Events supervisor - casabouge
2019.07 - 2021.07
Events organiser - Comptoir des mines Galerie
2018.07 - 2019.07
ABDELLAH IBRAHIM HIGH SCHOOL - High School Diploma, Human sciences
2017.09 - 2018.07