Nouman Ahmed
Dubai
Summary
A bilingual Senior Technical Advisor with more than 12 years of experience conducting inspections and testing materials. Offering problem solving, decision making and communication skills. Handling skillfully demands of building construction processes and inspection processes. Excellent knowledge of Construction Chemicals and WaterProofing.
Overview
15
15
years of professional experience
Work History
Technical Support Engineer
Pidilite MEA Chemicals LLC
06.2024 - Current
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Deal with products like Tile Adhesives, Grout, Screed, Self Leveling, Plaster, Epoxy Adhesives and Grouts.
- Act as the main technical adviser on a construction site for subcontractors.
- Handling Project Mockups.
- Work closely with Contractor,Consultant and Clients.
- Build and maintaining client relations.
- Work with internal departments such as the Marketing or Product teams to engage audiences and clients more deeply.
- Meet and exceed KPIs.
- Solve problems for clients and customers by developing innovative and tailored technical solutions.
- Communicated with vendors to determine and purchase the needed equipments and tools required to complete projects successfully.
- Communicated with project teams openly and effectively to effect increase inproductivity.
- Performing required tests on site and in internal laboratory.
- Using the required machines for testing the various building materials.
- Organised and monitored all technical activity for running projects and ensured compliance with all objectives.
- Perform training activities for Applicators and retails outlets.
- Testing internal products performance.
- Conducting various trails for products development.
- Perform required tests at site upon client request.
- Looking after on site mockups requested by clients.
- Perform various tests of internal products ( Tile Adhesive, Tile Grout, Waterproofing Products, Concrete Repair Products and Floor Coatings.
- Prepare on site and internal reports of products performance.
- Perform internal tests against competitor products.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Worked directly with clients in rollout and post-rollout stages to train and support new applications and systems.
Senior Technical Officer
Asian Paints Berger Emirates LLC
05.2021 - 05.2024
- Monitored all equipment and tools used for testing materials.
- Deal with products like Tile Adhesives, Grout, Screed, Self Leveling, Plaster, Epoxy Adhesives and Grouts.
- Act as the main technical adviser on a construction site for subcontractors.
- Handling Project Mockups.
- Work closely with Contractor,Consultant and Clients.
- Build and maintaining client relations.
- Work with internal departments such as the Marketing or Product teams to engage audiences and clients more deeply.
- Meet and exceed KPIs.
- Solve problems for clients and customers by developing innovative and tailored technical solutions.
- Communicated with vendors to determine and purchase the needed equipments and tools required to complete projects successfully.
- Communicated with project teams openly and effectively to effect increase inproductivity.
- Performing required tests on site and in internal laboratory.
- Using the required machines for testing the various building materials.
- Organised and monitored all technical activity for running projects and ensured compliance with all objectives.
- Perform training activities for Applicators and retails outlets.
- Testing internal products performance.
- Conducting various trails for products development.
- Perform required tests at site upon client request.
- Looking after on site mockups requested by clients.
- Perform various tests of internal products ( Tile Adhesive, Tile Grout, Waterproofing Products, Concrete Repair Products and Floor Coatings.
- Prepare on site and internal reports of products performance.
- Perform internal tests against competitor products.
Technical Support Engineer
Norcros Adhesives
05.2016 - 04.2021
- Diagnosed and solved issues.
- Deal with products like Tile Adhesives, Grout, Screed, Self Leveling, Plaster, Epoxy Adhesives and Grout, Carpet/Vinyl Glues etc.
- Act as the main technical adviser on a construction site for subcontractors.
- Handling Project Mockups.
- Meet and exceed KPIs.
- Solve problems for clients and customers by developing innovative and tailored technical solutions.
- Communicated with vendors to determine and purchasethe needed equipments and tools required to complete projects successfully.
- Communicated with project teams openly and effectively to effect increase inproductivity.
- Performing required tests on site and in internal Laboratory.
- Using the required machines for testing the various building materials.
- Prepare applied samples upon client request.
- Matching color of cementious grout and Epoxy grout upon client request for on site tiles.
- Performing internal Pull Off Test to ensure quality control.
- Prepare all technical reports on site and internal.
- Perfom training for client and on site workers.
- Performing all required trails for product development.
Technical Controller
Mapei
04.2013 - 05.2016
- Performing in house training for clients and labours.
- Performing internal and on site testing when required.
- Checking Complaint Material.
- Helping to Admixture Team & Concrete Trails.
- Organizing QC Yellow Cards.
- Color Matching Tests For Coatings, Flooring Products, Tiles Grouts.
- Tests For All Cement Products (Flowing-Setting Time-Expansion-Sieve - Specific Gravity and Compression Strength.
- Assist in concrete and admixture trials.
- Preparing standard powder and Wet Samples for sales team.
- Produce product samples as per customer request.
- Paid close attention to customers concerns and addressed their queries and achieved an exceptional level of customer service.
- Controlled all confidential and proprietary information released to company clients.
- Worked tirelessly to resolve customers problems to their satisfaction, which resulted in a loyal customer base and increased company's positive reputation.
- As needed, arrange for and conducted on site training for employees.
- Provided leadership for company's key projects and achieved positive outcome.
- Attended all seminars and trainings offered by company to build knowledge and improve skills.
- Managed quality assurance and quality control requirements of contractor including laboratory testing for varoius materials.
Site Supervisor
FWO CIVIL CONTRACTING
06.2010 - 03.2013
- Closely managed site operations, keeping team production at optimal pace.
- Managed site safety and security to prevent intrusion, criminal activity, vandalism and risk to workers.
- Managed issues and delays effectively and efficiently for swift resolution and continued project progress.
- Briefed teams on daily task requirements to meet project targets.
- Checked construction materials met safety, quality and compliance standards.
- Briefed and motivated site teams to deliver quality results.
- Identified project issues quickly to minimise delays.
- Updated work progress records for continued project monitoring.
- Kept site areas clear of obstructions to limit risk.
- Maintained site health and safety compliance for safe, secure working environments.
- Organised material supplies to facilitate smooth construction works.
- Updated managers on project progress for improved forward planning.
- Monitored project progress against schedule demands to meet construction deadlines.
Education
Diploma of Higher Education - Civil Engineering
Construction Technology And Training Institute
Islamabad, Pakistan04.2010
GCSEs - Science
Iqra Public High School
Kohat, Pakiatan03.2006
Skills
- Technical support
- Competitive benchmarking
- Quality monitoring
- Technical issues analysis
- Application support
- Quality Control
- Product release
- Staff education and training
- Technical reports
- Site inspections
- Quality Assurance reporting
- Project support
- Technical training
CUST
- Driving License: UAE Valid Driving Licence
- Nationality: Pakistan
- Date of Birth: 23/03/1990
Name & contact
Nouman Ahmed
+971528798425
Languages
English, Urdu, Pashto
Advanced
C1
Timeline
Technical Support Engineer
Pidilite MEA Chemicals LLC
06.2024 - Current
Senior Technical Officer
Asian Paints Berger Emirates LLC
05.2021 - 05.2024
Technical Support Engineer
Norcros Adhesives
05.2016 - 04.2021
Technical Controller
Mapei
04.2013 - 05.2016
Site Supervisor
FWO CIVIL CONTRACTING
06.2010 - 03.2013
Diploma of Higher Education - Civil Engineering
Construction Technology And Training Institute
GCSEs - Science
Iqra Public High School
Similar Profiles
Shifan SalayShifan Salay
IT Technical Expert at CMA CGM and ANL NE LLC, E and MEAIT Technical Expert at CMA CGM and ANL NE LLC, E and MEA
DONG YEON CHUNGDONG YEON CHUNG
Finance and Accounting Associate at HS Ad MEA FZ LLCFinance and Accounting Associate at HS Ad MEA FZ LLC
Abdul Waheed Yousuf SyedAbdul Waheed Yousuf Syed
Customer Order Management Specialist at Sika Construction Chemicals for Manufacturing LLCCustomer Order Management Specialist at Sika Construction Chemicals for Manufacturing LLC