Nour Jarad
Dubai
Summary
Dynamic and results-driven professional with extensive experience as a Makeup Manager at Sephora. Proven expertise in team leadership and operations management, achieving departmental goals through strategic planning and staff development. Recognized for enhancing customer satisfaction and fostering a collaborative work environment, while effectively managing performance evaluations and training initiatives.
Overview
9
9
years of professional experience
Work History
Makeup Manager
Sephora
06.2023 - Current
- Maximized performance by monitoring daily activities and mentoring team members.
- Managed and motivated employees to be productive and engaged in work.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Store Manager
Rituals
08.2021 - 05.2023
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Assisted with hiring, training and mentoring new staff members.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Store Manager
Tommy Hilfiger
01.2021 - 09.2021
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Boutique Manager
Jo Malone
01.2016 - 01.2021
- Collected and analyzed KPI information to track trends and make proactive changes to business operations plans.
- Enhanced customer satisfaction by providing personalized styling advice and product recommendations.
- Created comfortable and inviting boutique environment to make customers feel welcomed and happy to make purchases.
- Coordinated special events to promote the boutique''s brand, driving foot traffic and generating media coverage.
Education
Business Administration
Brain Tec International
Tripoli, Lebanon01-2013
Skills
- Decision-making
- Time management
- Team leadership
- Customer service
- Staff training and development
- Operations management
- Verbal and written communication
- Cross-functional teamwork
- Documentation and reporting
- Performance evaluations
- Task delegation
Languages
English
Bilingual or Proficient (C2)
Arabic
Bilingual or Proficient (C2)
French
Intermediate (B1)
Timeline
Makeup Manager
Sephora
06.2023 - Current
Store Manager
Rituals
08.2021 - 05.2023
Store Manager
Tommy Hilfiger
01.2021 - 09.2021
Boutique Manager
Jo Malone
01.2016 - 01.2021
Business Administration
Brain Tec International
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