Shooting
Noura Alblooshi
.
Sharjah,SH
Summary
Personable Member Service Representative offering 4 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Customer Service Executive
Thrifty Car Rental
dubai
05.2023 - Current
- Provide support to people who need to rent a vehicle for a short period of time. Common work activities listed on a Car Rental Agent resume include handling paperwork, collecting payments, greeting customers, taking phone calls, solving complaints, and checking car condition..
- Explain terms of rental agreements.
- Complete paperwork with customers and take payments.
- Showing customers to their vehicles to point out damage on vehicle before renting
- Create the optimal rental experience by maximizing on sales and service.
- opportunities for every customer.
- Greet customers professionally and prepare the rental agreement.
- Advise on and sell optional extras to the customer according to their
needs. - Ensuring the cars are clean, full of gas and ready to go, and park cars.
- Transport Vehicles between multiple locations.
- Monthly Reports.
- Communicated detailed contracts, rental policies, and procedures.
- Opening contracts selling additional insurance coverage
- Delivery and collection cars .
- Managed vehicle maintenance reports.
- Create Daily vehicle ,fuel ,car wash reports.
Secretary Trainee
Al Qasimisa University
Sharjah
03.2017 - 07.2021
- Provided clerical support to company employees by copying, faxing and filing documents.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Developed recordkeeping systems for employee records and company documents to optimize operations and reduce project lags.
- Volunteered to help with special projects of varying degrees of complexity.
- Organized logistics and materials for each meeting, arranged spaces and took detailed notes for later dissemination to key stakeholders.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Received and routed business correspondence to correct departments and staff members.
Customer Service Representative
National Bank Of Umm Al Quwain
Sharjah
01.2014 - 03.2017
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Performs teller responsibilities in accordance with the Teller job description
- Marketing and clearance of loan and credit cards transactions.
- Checked accounts for fraud and provided law enforcement with relevant details.
- Located and pre-qualified customers for mortgages.
- Opened, closed and updated accounts for customers.
- Utilized CRM tool to generate leads.
- Documented transactions and moved, deposited or withdrew money accurately to prevent errors.
First Administrative
Civil Defense Of the Ministry of Interior in Abu Dhabi.
Abu Dhabi
09.2009 - 12.2010
- Personnel follow-up.
- Updating Data.
- Emailing
- Answering telephone
- Handling: personnel bonuses ,Penalties , Vacations,Officer's Affairs
- Auditing
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
Work Placement
Abu Dhabi Airport Company
Abu Dhabi
05.2008 - 06.2008
- Administrative Assistant.
- Filing.
- Typing ( Arabic and English).
- Answering telephone.
- Net working.
- Administration.
- Troubleshooting .
Summer Trainer
Abu Dhabi Airports
Abu Dhabi
06.2006 - 08.2006
- Monitoring and ensuring the timely delivery of baggage
- Answers incoming telephone calls from customers regarding their lost items.
- Accurately matches found items against claims.
- Answers incoming emails regarding lost items.
- Makes outgoing calls to customers.
- Arranges shipping or in-person return of items to customer.
- Performs other duties
Summer Trainer
Abu Dhabi Airport Company
Abu Dhabi
01.2005 - 08.2005
- Filling.
- Answering Telephone.
- Issuance of insurance cards.
- Issuance of permit.
Education
74.8٪ -
Al Samha High School
Abu Dhabi 09.2004 - 06.2005
Deploma - IT PC Support
Abu Dhabi Women's Colleges
Abu Dhabi 09.2005 - 07.2008
Skills
Communication
undefinedrefrecses
Khalid Jomaa,Captain
Abu Dhabi civil defense
Abu Dhabi ,United Arab Emirates
Mob: 0502386625
Khawla Abdulla ,
NBQ Sharjah Branch Manager
Sharjah ,United Arab Emirates
Mob:0505996222
Interests
Reading
Playing Piano
Timeline
Customer Service Executive
Thrifty Car Rental
05.2023 - Current
Secretary Trainee
Al Qasimisa University
03.2017 - 07.2021
Customer Service Representative
National Bank Of Umm Al Quwain
01.2014 - 03.2017
First Administrative
Civil Defense Of the Ministry of Interior in Abu Dhabi.
09.2009 - 12.2010
Work Placement
Abu Dhabi Airport Company
05.2008 - 06.2008
Summer Trainer
Abu Dhabi Airports
06.2006 - 08.2006
Deploma - IT PC Support
Abu Dhabi Women's Colleges
09.2005 - 07.2008
Summer Trainer
Abu Dhabi Airport Company
01.2005 - 08.2005
74.8٪ -
Al Samha High School
09.2004 - 06.2005
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