Noura Khashan
Dubai
Summary
I have gained advanced administrative and office management competency, vast knowledge of computer applications and an effective verbal and written communicator over the years. I believe I have grown as much as I can in my chosen profession but I never stop learning, I never feel worthless and most importantly I always move forward.
Overview
10
10
years of professional experience
Work History
Sales Manager
Octa Properties
09.2024 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Sales Manager
City Field Marketing Management
01.2022 - 09.2024
- Customer Engagement:Build and maintain strong relationships with potential and existing clients.
Actively listen to customers to understand their needs and provide tailored solutions.
- Product/Service Knowledge:Develop in-depth knowledge of the company’s products or services.
Present and explain features and benefits to customers.
- Sales Activities:Generate leads and follow up on prospects.
Conduct product or service demonstrations and provide accurate pricing information.
Negotiate terms and close deals to meet or exceed sales targets.
- Market Research:Stay updated on industry trends and competitor activities.
Provide feedback on customer preferences and market conditions to the management team.
- Documentation and Reporting:Maintain accurate records of customer interactions and sales activity using CRM software.
Prepare and submit regular sales performance reports.
- Collaboration:Work closely with other departments, such as marketing and customer support, to ensure customer satisfaction.
Participate in team meetings and contribute to sales strategies.
Customer Relation Officer
Herald Land Real Estate Broker
01.2020 - 01.2022
- Trained associates on daily operations, and created business models
- Managed a high net-worth customer base through ongoing sales of financial products, while reviewing
- Handled customer inquiries on weekends and holidays
- Reviewed and processed new account applications after-hours
- Service customers over the phone and practices telephone courtesies at all times
- Practicing quality in all aspect of the job to ensure customer satisfaction
- Continuously strive to achieve and exceed agreed productivity and KRA targets in line with unit objectives
- Ensure good customer retention by providing excellent and professional services
- Consistently cross sell and upsell group's financial products and services during customer interaction
Australian Processing Officer
North American Services Center
08.2017 - 09.2019
- Apply knowledge of relevant legislation and policy to the assessment of temporary visa applications and permanent visa applications
- Assess the level of complexity of each temporary visa application and escalate complex cases according to DIBP guidelines
- Make and document lawful assessments and decisions on temporary visa applications
- Conduct background checks on applicants including health, criminal, character and family history checks
- Liaise effectively with applicants and other stakeholders, including DIBP National Office and state/territory offices, other agencies and external organizations
- Undertake training of education and travel agents and other stakeholders as required
- Explain temporary visa requirements to applicants and conduct
Personal Assistant Of Managing Director
North American Services Center
08.2017 - 09.2019
- Acting as a first point of contact: dealing with correspondence and phone calls
- Managing diaries and organizing meetings and appointments, often controlling access to the manager/executive
- Booking and arranging travel, transport and accommodation
- Organizing events and conferences
- Reminding the manager/executive of important tasks and deadlines
- Typing, compiling and preparing reports, presentations and correspondence
- Managing databases and filing systems
- Implementing and maintaining procedures/administrative systems
- Liaising with staff, suppliers and clients
- Collating and filing expenses
- Miscellaneous tasks to support their manager, which will vary according to the sector and to the manager's remit
Immigration Consultant Sales Executive
North American Services Center
08.2017 - 09.2019
- Provide consultation for immigration, educational and work-related purposes with high level of professionalism in person and through online channels
- Act as the single point of contact for clients with respect to queries and live cases
- Deliver case specific advice and lead/implement practices specifically with regard to study and work permits, visas, health insurance, employment, cultural adjustment, dependents and related issues
- Manage timelines and cash flow on a daily basis, updating senior staff and team regularly
- Maintain the highest standard of immigration advice to One Immigration clients
- Make requests for information under Access to Information and Privacy legislation and write professional communications to visa offices, immigration program managers and CBSA regarding client's applications
Legal Manager
North American Services Center
08.2017 - 09.2019
- Compile and organize legal paperwork and papers such as summonses and subpoenas
- Keep records after client interviews, hearings, and depositions
- Review legal publications and databases for applicable legislation and judicial decisions
- Make and receive the necessary phone calls
- Fill out forms including accident reports, trial and courtroom requests, and client applications
- Make photocopies of correspondence, files, and other printed materials
- Prepare and manage case files and legal libraries
- Make plans and appointments
Sales Executive
Wharf International Trading
03.2015 - 01.2016
- Study new product information so that equipment and supplies may be appropriately described and recommended
- Attend sales and trade events and study industry magazines to learn about market conditions, company trends, and industry advancements
- Assist consumers in selecting items based on their demands, product characteristics, and relevant legislation
- Fill out expenditure reports, sales reports, or other paperwork
- Inform consumers about tax breaks or government incentives for energy-efficient items like solar panels
Education
Professional Diploma - Digital Marketing
Show Academy
01.2017
Computer Sciences -
Mansoura University
01.2011
High School -
01.2007
Skills
- Research
- Social Media Communications
- Administrative Assistance
- Reporting
- Communicative
- Confident
- Professional
- Team Building
- Stress Management
- Microsoft Word
- Excel
- Outlook
- PowerPoint
- SharePoint
Websites
Languages
Arabic (Levantine)
English
Timeline
Sales Manager
Octa Properties
09.2024 - Current
Sales Manager
City Field Marketing Management
01.2022 - 09.2024
Customer Relation Officer
Herald Land Real Estate Broker
01.2020 - 01.2022
Australian Processing Officer
North American Services Center
08.2017 - 09.2019
Personal Assistant Of Managing Director
North American Services Center
08.2017 - 09.2019
Immigration Consultant Sales Executive
North American Services Center
08.2017 - 09.2019
Legal Manager
North American Services Center
08.2017 - 09.2019
Sales Executive
Wharf International Trading
03.2015 - 01.2016
Computer Sciences -
Mansoura University
High School -
Professional Diploma - Digital Marketing
Show Academy
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