Noura Salem Ali Khamis Khalfan Al Kaabi
Al Ain City,Abu Dhabi
Summary
Dedicated professional with a solid background in customer service and guest experience, showcasing strong communication skills and proficiency in computer systems. Skilled in coordinating teamwork and solving problems to ensure smooth operations and improved client satisfaction. Exhibits exceptional time management abilities to meet deadlines while upholding high-quality standards. Committed to utilizing these skills to drive organizational success.
Overview
6
6
years of professional experience
1
1
Certification
Work history
Trainee
Abu Dhabi Islamic Bank (ADIB)
2020.01 - 2020.04
- Banking Operations: Gained hands-on experience in daily banking operations and financial service procedures.
- Client Relations: Developed strong interpersonal skills through direct interaction with diverse bank customers.
- Admin Support: Contributed to the efficiency of the department by assisting in essential office tasks and document management.
Reception & Guest Services Officer
Al Ain Zoo
2022.01 - 2026.04
- Guest Experience: Serve as the primary point of contact, providing a high-level welcoming experience and professional guidance to all visitors.
- Inquiry Management: Professionally handle and resolve guest inquiries and complaints, ensuring a 100% satisfaction rate.
- Operational Support: Support both office and field operations through efficient coordination and teamwork.
- System Proficiency: Effectively utilize internal computer systems and specialized programs for data entry and visitor management.
- Administration: Manage reception logistics and administrative tasks with high attention to detail.
Education
Bachelor’s Degree - Business Administration (Management)
Al Ain University
Al Ain City, Abu DhabiHigh School -
Applied Technology High School
Al Ain City, Abu Dhabi 2001.04 - /2016
Skills
- Customer Service & Guest Experience
- Communication Skills
- Computer & System Handling
- Teamwork & Coordination
- Problem Solving
- Time Management
Certification
- IELTS (Score: 5)
- ICDL (ID3)
- VX Academy Courses
- Coursera Courses
Languages
Arabic
Native
English
Upper intermediate
Timeline
Reception & Guest Services Officer
Al Ain Zoo
2022.01 - 2026.04
Trainee
Abu Dhabi Islamic Bank (ADIB)
2020.01 - 2020.04
High School -
Applied Technology High School
2001.04 - /2016
Bachelor’s Degree - Business Administration (Management)
Al Ain University