NOURAN ADEL ABD EL KHALEK
Dubai,United Arab Emirates
Summary
Professional with extensive experience in customer service and support, specializing in order tracking, resolution, and technical troubleshooting. Skilled in CRM systems and data management, with a strong focus on data analysis and reporting to ensure policy compliance. Proven ability to enhance operational efficiency through effective time management and organizational skills. Dedicated to driving continuous improvement in service delivery and customer satisfaction.
Overview
7
7
years of professional experience
Work history
Data Analyst & Customer Support (Outbound & Inbound)
Cupola Teleservices Limited
Dubai
09.2024 - 07.2025
- Managed inbound and outbound calls to deliver high-quality customer support.
- Gathered customer feedback through experience calls to address concerns effectively.
- Generated insights from customer data to improve service delivery.
- Facilitated training for new agents, ensuring effective knowledge transfer.
Customer Care Representative
Amazon UAE | Teleperformance Egypt
08.2023 - 06.2024
- Resolved technical issues associated with Amazon services and platforms.
- Processed returns, refunds, and order tracking inquiries.
- Managed pending, cancelled, and escalated cases to ensure prompt resolution.
- Relayed customer feedback to enhance service quality.
- Maintained detailed interaction logs while staying informed on policies.
- Collaborated with internal teams to efficiently address customer problems.
Operator
Bright It
Egypt
01.2023 - 07.2023
- Coordinated food delivery orders from restaurants to customers, ensuring timely fulfilment.
- Scheduled drivers while managing real-time logistics for optimal efficiency.
- Resolved operational issues and ensured adherence to service level agreements.
- Maintained accurate logs and submitted comprehensive daily reports.
Customer Service Agent
Orange Company
06.2018 - 12.2019
- Addressed technical, billing, and service inquiries to enhance customer experience.
- Troubleshot ADSL and mobile issues while managing escalations effectively.
- Guided customers on utilising self-service tools and upgrading plans.
- Logged interactions meticulously to ensure high service quality.
Education
High School Diploma -
El - Manar English Girls School
Faculty of Law - Law
Alexandria University
Egypt,AlexandriaSkills
- Customer service and support
- Order tracking and resolution
- Technical troubleshooting
- CRM and data management
- Data analysis and reporting
- Communication and collaboration
- Time management and organization
- Policy compliance
Languages
Arabic
English
Personal Information
- Date of birth: 04/06/98
- Nationality: Egyptian
- Marital status: Single
Timeline
Data Analyst & Customer Support (Outbound & Inbound)
Cupola Teleservices Limited
09.2024 - 07.2025
Customer Care Representative
Amazon UAE | Teleperformance Egypt
08.2023 - 06.2024
Operator
Bright It
01.2023 - 07.2023
Customer Service Agent
Orange Company
06.2018 - 12.2019
High School Diploma -
El - Manar English Girls School
Faculty of Law - Law
Alexandria University
Similar Profiles
Ahmed Mohamed WahbaAhmed Mohamed Wahba
Senior Customer service agent at Cupola TeleservicesSenior Customer service agent at Cupola Teleservices
Ahmed AbakerAhmed Abaker
Senior CSR at Cupola TeleservicesSenior CSR at Cupola Teleservices
Hatem ElmahdyHatem Elmahdy
Call Center Representative at Cupola TeleservicesCall Center Representative at Cupola Teleservices
Asebegn Meteku ZelekeAsebegn Meteku Zeleke
Waiter at Wabishebele HotelWaiter at Wabishebele Hotel
Haseeh PuthiyaparambathHaseeh Puthiyaparambath
Audit Senior at Grant ThrontonAudit Senior at Grant Thronton