Nouran Farag
Summary
With experience in various organizations and positions, I am excited to contribute my skills and expertise to your team. I excel in building and maintaining relationships. My experience and skills make me a valuable asset to any team.
Overview
8
8
years of professional experience
Work History
Talent Acquisition and Recruitment Executive
Women First Jobs LLC
11.2023 - Current
- Evaluating client requirements
- Identifying, engaging, and recruiting qualified candidates
- Sourcing and qualifying candidates by conducting telephone, online, and/or face-to-face interviews
- Entering and tracking candidate data in various electronic systems (ATS) and running reports as needed
- Maintaining effective ongoing relationships with candidates throughout the recruitment process
- Successfully filled open positions with highly qualified candidates, resulting in improved team performance and productivity
- Stay updated on industry trends and best practices in talent acquisition and recruitment
- Build and maintain relationships with external partners, such as universities and job boards, to expand candidate pool.
Compliance Officer - KYC and KYB Onboarding
Edenred UAE
08.2022 - 07.2023
- Ensure compliance with relevant laws, regulations, and company policies
- Collaborate with internal stakeholders to implement compliance programs and procedures
- Provide training and guidance to employees on compliance matters
- Stay updated on changes in laws and regulations that may impact the organization
- Maintain accurate records and documentation related to compliance activities
- Successfully implemented compliance programs that resulted in improved adherence to regulations and reduced risk of non-compliance
- Conducted thorough audits and assessments that identified and resolved compliance issues, ensuring a culture of ethical conduct and integrity
- Verified customer identities against global and national databases to ensure compliance with KYC regulations
- Developed and implemented customer onboarding and onboarding processes to improve customer experience.
Government Relations Officer (Project-based)
Mashreq Bank
04.2022 - 07.2022
- Responsible to attend queries of government entities (such as Central Bank, Police, and Courts) all over UAE to fulfill all service requirements in a risk-free manner for customer and non-customer
- Take actions ordered by government entities against the customer accounts in Mashreq Bank
- Support the manager in achieving the goals set out by the head of IBOSS by supporting in development, implementation, and maintaining the government entities requirements, functions, and controls to serve the regulators.
Government Relations Officer (Project-based)
Mashreq Bank
07.2018 - 02.2019
Administrative Assistant
Bitoasis Technologies FZE
01.2018 - 06.2018
- Established and maintained efficient office procedures and processes
- Provided administrative support to management, resulting in improved efficiency in daily operations
- Developed and implemented effective policies and procedures for HR finance and other administrative functions
- Composed correspondence, prepared reports, and managed a variety of administrative tasks.
Government Relations Officer (Project-based)
Mashreq Bank
07.2017 - 12.2017
Customer Service Representative
Emirates NBD Bank
02.2016 - 06.2016
- Handled high-volume of customer inquiries in a professional and timely manner, resulting in an increase in customer satisfaction ratings
- Resolved customer complaints in a timely and satisfactory manner, resulting in an increase in customer loyalty
- Used customer relationship management (CRM) systems to accurately track and manage customer data
- Developed scripts and processes to improve customer service efficiency and reduce response time.
Education
BBA - Business Administration And Human Resources
Ain Shams University
Cairo06.2015
Professional Human Resource Management Certificate -
Human Resources Certification Institute
International01.2024
Skills
- Talent Acquisition
- Recruitment
- Human Resources
- Administration Assistance
- Government Relations
- Microsoft Office
- Communication and Presentation
Languages
Arabic
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Additional Information
Nationality: Egyptian
Visa status: Spouse sponsored visa
UAE driving license: Yes
References
References available upon request
Timeline
Talent Acquisition and Recruitment Executive
Women First Jobs LLC
11.2023 - Current
Compliance Officer - KYC and KYB Onboarding
Edenred UAE
08.2022 - 07.2023
Government Relations Officer (Project-based)
Mashreq Bank
04.2022 - 07.2022
Government Relations Officer (Project-based)
Mashreq Bank
07.2018 - 02.2019
Administrative Assistant
Bitoasis Technologies FZE
01.2018 - 06.2018
Government Relations Officer (Project-based)
Mashreq Bank
07.2017 - 12.2017
Customer Service Representative
Emirates NBD Bank
02.2016 - 06.2016
BBA - Business Administration And Human Resources
Ain Shams University
Professional Human Resource Management Certificate -
Human Resources Certification Institute
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