Nouran Samir
Abu Dhabi,UAE
Summary
Accomplished professional with extensive expertise in product knowledge, customer service excellence, and commercial awareness. Proven track record in process improvement strategies and complex issue resolutions, ensuring optimal technical troubleshooting and process optimization. Demonstrates exceptional sales proficiency, self-motivation, and crisis management skills. Adept at time flexibility to meet dynamic business needs. Committed to leveraging skills for continued career growth and organizational success.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Customer service supervisor
Enfield Royal Clinic Abu Dhabi
Abu Dhabi
10.2023 - Current
- Enhanced product knowledge standards, utilizing analytical and teaching skills to address knowledge gaps
- Elevated employee communication proficiency through ongoing workshops and training initiatives
- Controlled team performance by organizing daily tasks and responsibilities.
- Increased efficiency with development and implementation of new policies.
- Prepared detailed reports on team performance, identifying areas for improvement.
- Monitored business and process metrics to measure and manage customer service effectiveness.
- Booked and managed customer appointments using (Docmate) system.
- Interacted cooperatively with other team members to provide seamless guest experiences.
- Educated clients about aftercare instructions post-procedure increasing recovery rates.
- Kept client records regularly updated with detailed information on previous treatments.
- Advised clients on suitable treatments and skincare products offered.
Customer service representative
City Hospital
Alexandria, Egypt
08.2022 - 09.2023
- Listened actively to offer accurate information and best solution to their needs.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Maintained a clean, orderly work environment promoting a conducive atmosphere for both staff and customers.
- Followed scripts when answering common customer questions.
- Streamlined processes through efficient record keeping.
- Offered technical support, leading to enhanced user experience.
- Maintained excellent working relations with numerous external clients, providing timely quotes and shipping information.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Maintained excellent client satisfaction by providing in-depth support.
Education
Bachelor of Arts - literature
Alexandria University
Alexandria 05.2016 - 05.2020
Skills
- Product knowledge
- Customer service excellence
- Commercial Awareness
- Process improvement strategies
- Complex issue resolutions
- Technical troubleshooting
- Process optimisation
- Time flexibility
- Sales proficiency
- Self-motivation
- Crisis management
Languages
Arabic
Native
English
Advanced
References
References available upon request.
Timeline
Customer service supervisor
Enfield Royal Clinic Abu Dhabi
10.2023 - Current
Customer service representative
City Hospital
08.2022 - 09.2023
Bachelor of Arts - literature
Alexandria University
05.2016 - 05.2020
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