Noureldein Ismail
Sales Engineer
Dubai
Summary
Driven and motivated Sales Engineer with exceptional consultative sales skills to help customers solve technical problems. Works in tandem with sales team to exceed customer expectations for functionality, cost-effectiveness and successful system rollout. Offering strong work ethic and track record of building loyal customer relationships.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
9
9
Certifications
2
2
Languages
Work History
Sales Engineer
Trend Micro
Dubai
04.2022 - Current
- Managed technical integration, systems engineering program management, customer support and program management.
- Prepared cost estimates and bid documents by studying customer RFPs and consulting with project managers.
- Analyzed market trends, competitor performance and product strengths.
- Supported market research, metrics and requirements development and risk management.
- Provided technical troubleshooting and problem solving for clients with installed equipment or system issues.
- Delivered technical sales presentations to prospects and presented benefits and value of products.
- Reviewed customer inquiries to understand project scope while managing internal delivery mechanisms.
- Developed and implemented pursuit plans for opportunities within assigned key accounts.
- Gained customer acceptance by demonstrating cost reductions and operations improvements.
- Recommended changes, improvements or enhancements in products to product development team based on customer feedback.
- Contributes to sales engineering effectiveness by identifying short-term and long-range issues and recommending courses of action.
Certified Trend Micro Instructor
Trend Micro
06.2020 - Current
Trend Micro Deep Security Trainer for CPITS
Trend Micro
12.2021 - 12.2021
Sales Engineer
Trend Micro
Cairo
05.2017 - 04.2018
- Managed technical integration, systems engineering program management, customer support and program management.
- Prepared cost estimates and bid documents by studying customer RFPs and consulting with project managers.
- Analyzed market trends, competitor performance and product strengths.
- Designed and delivered product training for clients.
- Contributes to sales engineering effectiveness by identifying short-term and long-range issues and recommending courses of action.
- Recommended changes, improvements or enhancements in products to product development team based on customer feedback..
- Provided technical troubleshooting and problem solving for clients with installed equipment or system issues.
Incident Response Trainee
Trend Micro
Taipei
09.2017 - 11.2017
- Malware analysis training
- Reverse Engineering Training
- Memory Dumping Training
- Desk Dumping Training.
IT Security Trainee
Trend Micro
Cairo
03.2017 - 05.2017
- Trend Micro Deep Security certification Training
- Trend Micro Deep Discovery Inspector certification Training
- Trend Micro OfficeScan certification Training
- Network and Linux Fundamentals
- Virtualization and Cloud Computing Fundamentals
- Sales and presentation Skills
Military Service
Egyptian Armed Forces
Alexandria
10.2015 - 12.2016
Education
Bachelor of Engineering - Communications and Electronics Engineering
Faculty of Engineering
Alexandria, Egypt 05.2010 - 07.2015
Skills
Cloud Security
undefinedAccomplishments
- Mentor at CyberTalent Boot Camp. Dubai 2022.
- Egypt Scholars Organization,Alexandria, Egypt. 2013 - 2015
- Safha Gdeda Charity Club, Alexandria, Egypt. 2011 - 2015
Certification
AWS Solution architect associate
Timeline
Sales Engineer
Trend Micro
04.2022 - Current
Trend Micro Deep Security Trainer for CPITS
Trend Micro
12.2021 - 12.2021
Advanced Threat Centric Education - Intermediate v3
06-2021
AMEA | TippingPoint Certified Expert
05-2021
TXONE Network Products Certified Master
05-2021
TXOne Networks Endpoint Products Certified Master
05-2021
TippingPoint 1.0 Certified Proeffessional
02-2021
AWS Solution architect associate
12-2020
Certified Trend Micro Instructor
Trend Micro
06.2020 - Current
Incident Response Trainee
Trend Micro
09.2017 - 11.2017
Sales Engineer
Trend Micro
05.2017 - 04.2018
Trend Micro OfficeScan XG Certified Professional
04-2017
Trend Micro Deep Security certified Professional
03-2017
Trend Micro Deep Discovery Certified Professional
03-2017
IT Security Trainee
Trend Micro
03.2017 - 05.2017
Military Service
Egyptian Armed Forces
10.2015 - 12.2016
Bachelor of Engineering - Communications and Electronics Engineering
Faculty of Engineering
05.2010 - 07.2015
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