NOURHAN MUSTAFA ODEH

- Greeting customers and assisting them with their needs.

- Providing customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car.

- Consulting with technicians regarding necessary repairs and possible alternatives to expensive
repairs.

- Liaising with technicians about parts ordering and ensuring parts are available when needed.

- Using the knowledge of products and services to sell or provide in-depth information about
available parts and service options to customers.
- Answering questions about service outcomes and scheduling and booking appointments, vehicle
drop-off, and vehicle pick-up.
- Managing and overseeing the dealership's workflow and schedule.
- Calling customers to advise them about service changes or car pick-up times.
- Maintaining positive customer relationships to ensure repeat business.
- Ensuring all details on services rendered and costs are related to customers and processing their payments.
- Using SAP App to create DBM and follow up the Order reasons.

• Handling all onshore activities and account opening.
• Handling all account maintenance activities.
• Assisting in managing all the exceptions for all type of account opening and maintenance for Retail, ELITE, & GPB segment for all UAE branches.
• Assisting offshore team for Bank Initiated Account Closure due to Central Bank regulations, by issuing Manager's cheque, cancellation of STO/DD via TBO and Central Banking reporting.
• End to end process of handling due for Dormancy and Inactive Accounts.
• Supporting the offshore and branch network to help resolve queries, clarifications and follow ups on various account related requests.
• Handling all Macro uploads.
• Ensuring that daily, weekly and monthly tick lists are effectively maintained and the commitments towards our internal and external customers are met according to Service Level Agreement (SLA's).
• Ensuring all activities are carried out as per the agreed SLAs and in case of exceptions, beneficiaries are advised accordingly.
• Reviewing and approving transactions for the team and ensuring that no transaction is pending in the que for review and approve.
• Controlling and administering the functions of all the team to ensure that all requests received are attended promptly and effectively in line with the policies and procedures.
• Maintaining highly efficient time.

• Overseeing clerical and support services.
• Ensuring tasks are completed in a timely and effective manner.
• Managing the workflow.
• Creating and managing team's schedules.
• Reporting to HR and Management.
• Evaluating team's performance.
• Helping in resolving employee issues and disputes.
• Dealing with labour office for all system procedures and requirements.
• Dealing with labor customer service for technical support or any issues that customers face.
• Providing guidance and support for team and customers.
• Identifying development needs.
• Managing the reciprocal relationship between the staff and organization so that each will be successful.

• Overseeing clerical and support services.
• Ensuring tasks are completed in a timely and effective manner.
• Managing the workflow.
• Creating and managing team's schedules.
• Reporting to HR and Management.
• Evaluating team's performance.
• Helping in resolving employee issues and disputes.
• Dealing with labour office for all system procedures and requirements.
• Dealing with labor customer service for technical support or any issues that customers face.
• Providing guidance and support for team and customers.
• Identifying development needs.
• Managing the reciprocal relationship between the staff and organization so that each will be successful.

• Maintaining accurate records for all activities and parent conversations.
• Accurate student registers and supporting requirements for term time, bus, holiday, events, and field trips.
• Attendance checking and recording for absent and attended students.
• Updating display board lists and documents as required.
• Answering phone calls and emails.
• Supporting teaching and administrative staff by providing information to students and parents.
• Performing clerical duties.
• Helping in preparing for all events.