Nourhan HAMDY ELKELISH
Abu Dhabi,UAE
Summary
Organized and proactive professional with exceptional communication and problem-solving skills, coupled with the ability to manage multiple tasks and deadlines efficiently. Demonstrates proficiency in office management and team coordination. Aims to drive operational excellence and enhance administrative support in the administrative role.
Overview
12
12
years of professional experience
17
17
years of post-secondary education
Work history
Senior administrative officer
Jacobs
Abu Dhabi, UAE
2024.03 - Current
- Streamlined office operations by implementing efficient administrative systems.
- Established strong relationships with clients for improved service delivery.
- Enhanced staff productivity by providing comprehensive managerial support.
- Managed all correspondence and documentation, ensuring accuracy and confidentiality.
- Improved internal communications with regular team meetings and updates.
- Organized company events to enhance corporate culture.
- Provided high-quality customer service, resulting in increased client satisfaction.
- Implemented new filing systems for easy document retrieval.
- Schedule meetings and appointments, maximizing time management efficiency.
- Updated office policies while maintaining an understanding of current regulations and laws.
- Organized filing system for important and confidential office documents.
- Secured data and documents to maintain confidentiality according to company and regulatory standards.
- Prepared detailed reports for management decision-making purposes.
- Maintained accurate records to ensure regulatory compliance.
English teacher assistant
Gems Academy Alexandria
Alexandria, Egypt
2021.08 - 2024.02
- Enhanced literacy skills by implementing innovative teaching methods.
- Developed comprehensive lesson plans for students' improved understanding of the English language.
- Fostered a positive learning environment with clear classroom management strategies.
- Delivered engaging lectures to enhance students' interest in literature.
- Tailored teaching approach to accommodate individual student needs, promoting academic growth.
- Prepared students for standardized tests, contributing to their successful performance.
- Used technology effectively in the classroom to modernize teaching practices.
- Maintained accurate records of student progress and attendance, supporting administrative tasks.
- Attended professional development workshops to stay updated on educational trends.
- Taught advanced grammar lessons improving overall language proficiency.
- Taught spelling, pronunciation, and sentence structure to form the basic foundation of language.
- Managed challenging behaviour with firm and fair style.
- Provided additional support to struggling students, promoting improved academic confidence.
- Engaged with students through conversational language, simplifying curriculum into relevant, understandable information.
Financial advisor
Allianz Insurance
Alexandria, egypt
2018.10 - 2021.06
- Enhanced client relations by providing expert financial advice.
- Prepared comprehensive financial reports for improved decision making.
- Achieved greater customer satisfaction with insightful investment strategies.
- Recommended sound retirement plans to ensure future stability.
KG teacher
Stars Language schools
cairo, Egypt
2017.02 - 2018.06
- Developed creative learning environments for children's intellectual growth.
- Implemented teaching strategies to improve students' communication skills.
- Facilitated child-centered activities, promoting social development.
- Coordinated with parents to share children's progress and behavior in class.
International Account Advisor
Vodafone UK
Cairo, Egypt
2013.01 - 2016.02
- Cultivated strong relationships with international clients by providing exceptional customer service.
- Managed large accounts for increasing brand loyalty and client satisfaction.
- Established sustainable growth with strategic planning and forecasting.
- Developed business plans to achieve market penetration and expansion.
- Devised innovative strategies, enhancing brand image internationally.
- Navigated complex negotiations to secure lucrative contracts.
Travel agent
Trust Travel and Tours
Newyork, USA
2012.08 - 2013.01
- Enhanced customer satisfaction by providing accurate travel advice and recommendations.
- Tailored bespoke holiday packages for memorable experiences.
- Assisted clients with passport applications, ensuring timely submissions.
- Facilitated smooth booking processes to guarantee seamless travel experiences.
Education
Bachelor of Arts - Librarian and information technologies
Alexandria University
2008.09 - 2012.06
Sidi Gaber language Schools
Alexandria,Egypt 1995.09 - 2008.06
Skills
- Data analysis
- Effective delegation
- Staff supervision
- High-Level negotiation
- Customer relationship management
- Meeting facilitation
- Program management
- Customs clearance and border control
- Data protection compliance
- Office management software
- Office supply management
- Data protection processes
- Sensitive data protection
- Translating from English to Arabic & Vice versa
- Well-organised
- Event coordination
- Database administration
- Documentation control
- Customer service orientation
- Student admissions process implementation
- Corporate administration
Languages
English
Fluent
Arabic
Native
References
References available upon request.
Timeline
Senior administrative officer
Jacobs
2024.03 - Current
English teacher assistant
Gems Academy Alexandria
2021.08 - 2024.02
Financial advisor
Allianz Insurance
2018.10 - 2021.06
KG teacher
Stars Language schools
2017.02 - 2018.06
International Account Advisor
Vodafone UK
2013.01 - 2016.02
Travel agent
Trust Travel and Tours
2012.08 - 2013.01
Bachelor of Arts - Librarian and information technologies
Alexandria University
2008.09 - 2012.06
Sidi Gaber language Schools
1995.09 - 2008.06