Nousheer Alam

• Revamped an underperforming unit, implementing strategic changes that converted it into a profit-generating division with a 4x revenue increase in half a year.
• Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
• Developed and managed the Budget and P&L reports, ensuring financial accountability and alignment with organizational goals.
• Exercised full control over the revenue cycle, significantly enhancing cash flow efficiency and financial health.
• Successfully increased patient footfall by 300%, driving both volume and revenue growth through targeted operational and service improvements.
• Spearheaded the implementation of standardized policies and procedures, ensuring compliance, consistency, and improved operational efficiency.
• Transformed the center into a customer-friendly environment, significantly improving patient satisfaction and service quality.
• Oversaw daily operations across departments including nursing, admissions, and logistics to ensure seamless patient flow and adherence to quality standards.

Business Growth & Revenue Achievement

• Exceeded annual revenue targets ahead of schedule:
  Achieved budgeted revenue for 2019 in just 10 months (2 months ahead of target).
  Reached 2018’s full-year revenue target within just 3 months of taking over the unit.
  Delivered a 32% YoY revenue increase in 2019 compared to 2018.
  Surpassed 2018 budgeted revenue, setting new performance benchmarks for the center.
• Expanded customer base from an average of 130 to 275 patients per day within a year through effective business development and operational improvements.
• Successfully positioned the clinic as the preferred healthcare provider for the entire catchment area, enhancing community trust and brand reputation.

Financial & Operational Management

• Held full P&L and budgeting responsibility, including forecasting, cost control, and variance analysis.
• Ensured asset utilization met corporate benchmarks, optimizing operational efficiency and return on investment.
• Achieved KPI and KRA targets, consistently meeting or exceeding organizational performance standards.

Revenue Cycle & Cost Control

• Led revenue cycle management initiatives, resulting in claim rejections below budget in Q1 2019.
• Maintained cost discipline while increasing revenue, contributing to improved profitability and operational sustainability.

Startup & Growth Leadership Operational Excellence Quality & Compliance Performance & Team Management

Key Achievements & Responsibilities

• Achieved break-even within just 8 months of launch—an exceptional milestone in healthcare startup operations.
• Scaled patient volume from 0 to over 400 per day in under 8 months through aggressive business development, outreach, and reputation building.
• Spearheaded the development and implementation of strategic business plans, ensuring alignment with long-term organizational goals.
• Successfully implemented hospital-wide policies and procedures, creating structure, compliance, and consistency across departments.
• Led initiatives to streamline inventory and procurement systems, improving efficiency and reducing waste.
• Achieved significant operational cost reductions across all functional areas, contributing to early profitability.
• Played a key role in preparing the hospital to become JCI-ready, with accreditation planned for 2019, ensuring adherence to global healthcare standards.
• Consistently met or exceeded key performance indicators (KPIs) and key result areas (KRAs).
• Applied a customer-focused approach, resulting in improved patient satisfaction and service quality.
• Oversaw optimum recruitment, ensuring cost-effective staffing while maintaining quality care standards

Operational & Financial Turnaround Quality & Accreditation Strategic & Cost Management Performance Management

Key Achievements

• Achieved break-even within 6 months of joining, reversing prior operational losses.
• Doubled patient volumes across both walk-in and inpatient categories through targeted service improvements and business development.
• Enhanced customer focus, transforming the hospital into a patient-centric, service-oriented institution.
• Led successful efforts to make the hospital JCI-ready within 3 months, aligning systems with global accreditation standards.
• Drove cost reductions across all departments by streamlining processes and optimizing resource utilization.
• Implemented an efficient inventory and procurement system, minimizing waste and ensuring supply chain reliability.
• Ensured optimal recruitment strategies to maintain quality care while managing human resource costs.
• Delivered results on the majority of KRAs and KPIs, setting a performance-driven culture across the hospital.
• Led the focused implementation of strategic and business planning, ensuring alignment with corporate and regional objectives.

Company Overview: LLH Hospital, Musaffah

Led the transformation of Lifeline Hospital from a day care surgery center into a fully operational 60-bedded multi-specialty hospital, establishing it as the #1 private hospital in the Musaffah region. Oversaw comprehensive operational, clinical, and administrative functions to deliver high-quality, patient-centered healthcare.

Key Achievements

Strategic Growth & Hospital Transformation

• Spearheaded the conversion of the facility from a day surgery center to a 60-bedded hospital, enabling expanded service offerings and full inpatient care.
• Successfully positioned Lifeline Hospital as the leading private healthcare provider in Musaffah, recognized for service excellence and quality outcomes.
• Obtained Joint Commission International (JCI) accreditation, ensuring adherence to global standards in patient safety and quality care.

Operational & Clinical Excellence

• Increased daily patient walk-ins from 400 to over 800, more than doubling patient volume through service enhancement, community engagement, and reputation building.
• Developed and implemented patient care plans, including assessments, evaluations, and nursing diagnoses in accordance with HAAD regulations.
• Collaborated with physicians and clinical staff to establish individualized patient care strategies and ensure continuity of care.

Administrative Leadership

• Directed all aspects of hospital administration, including facility management, support services, and departmental coordination.
• Supervised public health program administration, ensuring alignment with regulatory requirements and public service goals.
• Managed conflict resolution, operational problem-solving, and interdepartmental collaboration to ensure smooth hospital operations.

Performance & Staff Management

• Developed strategies to improve hospital performance, monitoring KPIs and driving continuous quality improvement.
• Conducted hiring, evaluation, and performance management for medical and non-medical staff, ensuring organizational standards and service excellence.
• Led budgeting and expenditure control, preparing detailed reports and recommending cost optimization measures.

Service Innovation & Patient Experience

• Conducted regular service reviews and analyzed patient feedback to identify opportunities for service improvement.
• Implemented changes across departments based on analytics to enhance patient experience and overall satisfaction.

Key Responsibilities & Achievements Sales & Product Management Technical Support & Service Delivery

• Promoted and sold a full range of radiology imaging products, including:
  X-ray systems, Mammography, DEXA scanners
  Ultrasound machines, Medical workstations, Radiology accessories
  Medical laser printers and darkroom equipment
• Successfully introduced Zonare Ultrasound technology to the Kuwait market, achieving all sales targets and expanding the company’s market share in diagnostic imaging.
• Drove sales of Hologic products, the global leader in multiple women’s health technologies, covering breast and cervical cancer diagnostics, prenatal testing, and bone health.
• Sold Fluke Biomedical’s radiology testing equipment, AGFA CR/DR systems, CIRS and DISC phantoms, and Angiotech interventional radiology products.
• Delivered installation, training, and post-sales support for complex imaging systems, including:
  Zonare and Mindray Ultrasound systems
  Fluke Biomedical testing devices
• Provided technical service and calibration support to ensure optimal system performance, regulatory compliance, and user training.
• Acted as a key technical liaison for clients, ensuring product satisfaction, repeat business, and long-term relationships.

Company Overview: AGFA Imaging Solutions – Sales & Service Management Key Responsibilities & Achievements

Served as the Sales In-Charge for AGFA's complete product portfolio, with responsibility for driving sales, managing technical services, and supporting business development across imaging and darkroom solutions. Oversaw both commercial strategy and service delivery for AGFA CR systems, printers, and darkroom processors.

• Managed the sales and servicing of AGFA Computed Radiography (CR) systems, printers, and darkroom processors.
• Handled a full range of darkroom accessories and consumables, ensuring supply continuity and client satisfaction.
• Created monthly sales reports, tracked ongoing performance, and provided forecasts for future projects and opportunities.
• Consistently achieved sales targets and identified new market opportunities through proactive client engagement and market analysis.
• Built and maintained strong customer relationships by providing technical support and service excellence.

Company Overview: Konica Minolta – Technical Service & Support (Imaging Systems)

Key Responsibilities

Provided specialized technical service and maintenance for Konica Minolta's diagnostic imaging equipment, ensuring high system uptime and customer satisfaction across healthcare facilities.

• Performed installation, maintenance, and repair of:
  Konica Minolta DRY printers
  Konica Minolta CR (Computed Radiography) systems
  Konica Minolta darkroom processors
• Conducted preventive maintenance and troubleshooting, minimizing equipment downtime and ensuring optimal imaging performance.
• Delivered technical support and service documentation, ensuring compliance with manufacturer standards and regulatory requirements.
• Interfaced directly with radiology and biomedical teams to ensure smooth system integration and user satisfaction.

Company Overview: Radiology Systems Installation & Support – Western & Southern Regions, Saudi Arabia

Key Responsibilities & Achievements

Led the installation, maintenance, and support of advanced medical imaging systems across a wide region, including government (Ministry of Health) and private hospitals in Jeddah, Makkah, Madinah, Taif, Abha, Al Baha, Bisha, Najran, Gizan, Tabuk, and Yanbu.

• Supervised installation and maintenance projects across the Jeddah area, ensuring timely delivery and optimal performance of imaging systems.
• Created and managed work orders for service engineers, prioritizing efficiency and resource allocation.
• Installed and serviced Computed Radiography (CR) systems, Dry and Wet Printers
• Configured SIEMENS CT, MRI, and fluoroscopy systems for DICOM printing compatibility.
• Set up GE CT and MRI systems for DICOM integration with radiology output workflows.
• Collected hospital infrastructure data and requirements to recommend tailored PACS (Picture Archiving and Communication System) solutions.
• Advised hospital IT and radiology teams on optimal configurations based on existing equipment, workflow, and clinical goals.

Company Overview: E-Service Module Development for ECRM Package Technical Environment

Contributed to the design and development of the E-Service module within a comprehensive ECRM software solution, enhancing customer relationship management capabilities.

• Programming Languages: Java 2, HTML, JavaScript
• Database: Oracle 7
• Web Server: Java Web Server (JWS)
• Platform: Windows NT

Gained foundational knowledge of electrical systems and modern avionics, including Inertial Navigation Unit (INU), Electronic Flight Control System (EFCS), and key aircraft instrumentation of the Mirage-2000 fighter aircraft.

• Conducted daily and weekly inspections of aircraft to ensure operational readiness and safety compliance.
• Managed flight receiving and flight see-off procedures, coordinating pre- and post-flight activities for smooth operations.