Nousra Louiza Akbar
Dubai
Summary
Experienced Office Manager/HR Executive looking for a new full-time challenge. Fluent in English and Arabic (Moroccan dialect) with highly professional attitude and open to challenges in any working environment. Can work alone or in a team with a reliable and dedicated work ethic as well as being approachable at all times. With knack for organisation and proactive mindset, I excel in managing office operations smoothly. My background in customer service and administration has honed my communication and problem-solving skills. Enjoy working collaboratively and always eager to streamline processes for better efficiency. Confident in supporting teams and ensuring productive work environment.
Overview
17
17
years of professional experience
Work History
Office Manager / HR Executive
Astro Offshore Pte. Ltd
08.2017 - 08.2022
- Front Desk Management
- Ordering new office supplies
- Process Purchase Orders, RFQ’s and technical bids/tender’s annual insurance policy renewal in accordance with company procurement procedure
- Admin and HR Management skills
- Implement and comply with regulations for foreign visas for various nationalities
- Preparation and submission of supplier qualification applications and documentation
- Prepare for and attend client meetings and record minutes
- Maintain staff records including residence visas and Labour Cards, Passports, Health/Travel Insurance, Foreign Visas and Contact Information
- Prepare Offer Letter and Employment Contracts as per Labour Law
- Liaise with Management to ensure regular appraisals are conducted
- Schedule and track annual leave, attendance, sick leave and time keeping
- Maintenance of company documentation and Trade License renewal
- Arrangement of corporate events and functions
- Provide support to the Managing Director for travel bookings and diary management
- Booking flights and hotels for employees travelling on business
- Organising business visas for travel
- Maintenance and management of the company share drive. Conducting regular audits to ensure all staff are filing correctly
- AD HOC reviews/research projects for the Managing Director
- Maintenance and management of company database
- Post jobs and organize interviews to be conducted
- Communication with new starters to prepare Visas, Medical and Emirates ID’s
- Organising IT equipment to be ordered and delivered in time for the new starter
Risk Master Coordinator
ARI Fleet Management, U.K.
04.2016 - 06.2017
- Handling client and driver enquiries through all methods including telephone, email and letter ensuring correspondence is replied to within agreed timescales
- Working with clients to ensure drivers are compliant within the programme and arranging driver training where applicable
- Checking all documents for validity and entering the relevant information into appropriate databases
- Carrying out DVLA and DVLNI licence checks adhering to relevant data protection regulations
- Completing permit applications over the phone with drivers
- Issuing Permit to Drive cards
- Stock management and replenishment
- Data entry, uploading, faxing and scanning of documents and other general administration tasks
- Proactive and effective diary, task, activity and action point and time management
- Ad hoc tasks as required by the business
- Assisting with training for new starters
Administration Manager
The Baby Home Nursery
08.2014 - 01.2016
- Promotion work for nursery opening including website.
- Introductions for new parents.
- Guided tours of the facilities to prospective families.
- Registering every child in our care.
- All front of desk responsibilities including filing, emails, answering the phone etc.
- Ordering new stationery and teachers classroom stock
- Account Management
- Organizing and Setting up Fayres for promotion of the nursery
- Organizing term fee payments from parents and registering the payments on the system
- Emails and telephone calls handling
- Visa applications and pay roll for new staff members and paying utilities for Dubai Government
- Managing sickness and absences
- Organizing salary cheques to be handed to all staff
- The Baby Home is a brand-new nursery which opened in 2014 in JLT Dubai.
Administration Manager
Rainbow Valley Nursery
10.2012 - 08.2014
- Registering every child in our responsibility including dietary requirements, medical treatments, learning difficulties, next of kin etc.
- Guided tours of our nursery every term for perspective new parents and children.
- Managing the front desk for incoming and outbound calls and managing the company email account.
- End of term finance and ensuring all children’s fees are up to date.
- Ordering all stocks for the nursery including office equipment and refreshments.
- Leading all the teachers with daily tasks and responsibility for the children.
- Managing sickness and absence.
- Visa applications and pay roll for new staff members and paying utilities for Dubai Government.
- Rainbow Valley Nursery is based in JLT and is a British curriculum nursery for children age three months to four years covering EYFS studies.
Customer Service Administrator
Virgin Mobile Call Centre, UK.
09.2005 - 05.2012
- Partaking in a full training course on Virgin Mobile products in order to best help the customers.
- Working in a high stress environment where there is always a customer to deal with 24/7.
- Answering all incoming calls from customers who may be having a complaint or issue with their Virgin product.
- Being able to rectify problems quickly and efficiently to keep the customer happy.
- Handling multiple call queries at one time and offering the best customer service.
- Virgin Mobile are a multinational mobile phone provider operating in the UK and was established by Sir Richard Branson in 1999.
Education
CIPD Level 3
Bradfield
Dubai, UAE2022
NVQ Level 3 - NVQ Business Administration Level 2 & 3
Wiltshire College
Trowbridge 2003
GNVQ - Health & Social Care
John of Gaunt School
Trowbridge, UK01.2003
GCSE qualifications - Math, English and Science
John of Gaunt School
Trowbridge, UK01.2003
Skills
- Word processing
- Record-keeping
- Office management software
- HR policies understanding
- Recruitment process delivery
- Telephone etiquette
- Organisational efficiency
- Answered inbound calls
- Microsoft Office expertise
- Task delegation
- Office management
- Employee training
- Procurement processes
- Travel arrangements
- Communication skills
- Problem solving
- Time management
- Staff record maintenance
- Event coordination
- Business administration
- General administration
- Motivational leadership style
- Staff management
- Written and verbal communication
- Office supply management
- Administration support
- Human resources best practices
- Recruitment and hiring processes
- Incoming call management
- Performance evaluation
- Organising meetings
- Human resources procedures
- Team building
- Travel coordination
- Database administration
- Complaint resolution
- Calendar management
- Office inventory management
- Staff development
- Recruitment and training
- Employee management
- Documentation and control
- Office correspondence management
- Office coordination
- MS Office
- Excel
- Meeting coordination
- Professionalism
- Microsoft Office
- Microsoft office suite proficiency
References
Available upon request from Dubai and/or UK
Timeline
Office Manager / HR Executive
Astro Offshore Pte. Ltd
08.2017 - 08.2022
Risk Master Coordinator
ARI Fleet Management, U.K.
04.2016 - 06.2017
Administration Manager
The Baby Home Nursery
08.2014 - 01.2016
Administration Manager
Rainbow Valley Nursery
10.2012 - 08.2014
Customer Service Administrator
Virgin Mobile Call Centre, UK.
09.2005 - 05.2012
CIPD Level 3
Bradfield
NVQ Level 3 - NVQ Business Administration Level 2 & 3
Wiltshire College
GNVQ - Health & Social Care
John of Gaunt School
GCSE qualifications - Math, English and Science
John of Gaunt School