NOVIA TEO
DUBAI,UAE
Summary
Organized and detail-oriented professional with experience as a Personal Assistant and in customer support. Skilled in managing executive schedules, handling confidential tasks, and supporting both B2B and B2C communication. Strong in problem-solving, communication, and adapting in fast-paced, multicultural environments. Multilingual and confident working with teams, clients, and leadership.
Overview
5
5
years of professional experience
Work history
Fiat Payment Customer Service &Executive Assistant
Legend Digital
Dubai, UAE
2025.04 - Current
- Support CEO with scheduling, calendar management, and admin tasks
- Review and organize internal documents and reports
- Manage customer inquiries related to fiat payment solutions
- Coordinate daily operations and assist communication between departments
Bar and Restaurant Supervisor
Xiong QI Restaurant
Coventry, UK
2023.03 - 2024.05
- Provided high-quality customer service and resolved guest issues promptly
- Managed shift schedules, staff coverage, and led team meetings
- Oversaw operation, ensuring excellent guest service at all times.
Customer Service & Telemarketing
GP Natural Fresh
Bintulu, Malaysia
2020.06 - 2021.08
- Conducted outbound sales calls and converted leads into customers
- Built client relationships to boost retention and repeat business
- Resolved customer issues promptly, ensuring high satisfaction
Education
Bachelor's Degree - International Digital Marketing
Coventry University
UK 2022.09 - 07/2023
Certificate - Korean Language Level 1 & 2
Sejong University
Seoul 2021.09 - 03/2022
Diploma - Electronic Commerce and Marketing
Tunku Abdul Rahman University College
Malaysia 2018.05 - 06/2020
Skills
- Executive & Personal Assistant Support
- High-Level Admin & Task Coordination
- Client Service & Problem Solving
- Calendar, Meeting & Travel Management
- Professional Communication
- Multitasking & Prioritization
Languages
Chinese (Mandarin)
Native
English
Fluent
Malay
Fluent
Cantonese
Upper intermediate
Korean
Elementary
Timeline
Fiat Payment Customer Service &Executive Assistant
Legend Digital
2025.04 - Current
Bar and Restaurant Supervisor
Xiong QI Restaurant
2023.03 - 2024.05
Bachelor's Degree - International Digital Marketing
Coventry University
2022.09 - 07/2023
Certificate - Korean Language Level 1 & 2
Sejong University
2021.09 - 03/2022
Customer Service & Telemarketing
GP Natural Fresh
2020.06 - 2021.08
Diploma - Electronic Commerce and Marketing
Tunku Abdul Rahman University College
2018.05 - 06/2020