Microsoft Office
Novett Fumar-Glino
Abu Dhabi
Summary
CAREER OBJECTIVES: To pursue a professional, satisfying and challenging career that offers a good working environment and fosters personal and social growth where I can contribute my ideas for innovations, hasten my skills and test my leadership.
HIGHLIGHTS OF QUALIFICATIONS: A highly motivated professional with good academic records, excellent leadership and technical skills. A hard working person who focuses and achieves quality assurance on the job and seeks an opportunity to maximize and expand her knowledge and skills in a challenging environment. Possess a valid UAE driving license and has 18 years working experience both in home country and in UAE. Good attention to detail. Ability to stay calm under pressure. Methodical and thorough approach to work. Organized, good at juggling tasks and prioritizing. A great team player. A desire to show initiative.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work History
Executive Assistant/Personal Assistant to the Owner
HNWI (3 Emirati Lady Entrepreneurs)
Dubai
03.2021 - 02.2022
- High-net worth Individuals) having Multiple Businesses,
- Kadi Flowers
- Weaves Florals : Flower arrangements, Gifting, Giveaways, Events https://kadi.ae/ https://weavesfloral.com/
- Fold Ateler
- Terfe
- Naslan : Abayas, Jalabiyas for men & women Instagram: @fold.dubai https://terfe.ae/ https://naslan.ae/, I am working for three high net worth individuals that have multiple businesses in Dubai, UAE
- I act as office and admin manager in all their offices, ensuring that all systems and procedures are being followed by the employees
- Solve issues within the organization, create, implement and modify existing policies, arrange purchases, hiring of staff, onboarding and training, meet suppliers and all other tasks requested by the business owners
- Duties and Responsibilities:
- Act as the point of contact among executives, employees, clients and other external partners
- Manage information flow in a timely and accurate manner
- Manage executives’ calendars and set up meetings
- Make travel and accommodation arrangements
- Track daily expenses and prepare weekly, monthly or quarterly reports
- Oversee the performance of other clerical staff
- Act as an office manager by keeping up with office supply inventory
- Format information for internal and external communication – memos, emails, presentations, reports
- Take minutes during meetings
- Organize the office layout and order stationery and equipment
- Maintain the office condition and arrange necessary repairs
- Partner with HR to update and maintain office policies as necessary
- Organize office operations and procedures
- Coordinate with IT department on all office equipment
- Ensure that all items are invoiced and paid on time
- Manage contract and price negotiations with office vendors, service providers and office lease
- Conducts recruitment and headhunting of candidates for the organization
- Assist in the onboarding process for new hires and offboarding of resigned/terminated employees
- Handles personal requests of the business owners, such as personal shopping, hotel & restaurant bookings both local and international, assist in children’s school requirements, doctor appointments and all other personal assistance that is required by the management
- Ember Lifestyle ember, a premiere lifestyle & travel management company based in Abu Dhabi, UnitedArab Emirates
- Travel and Accommodation Globally
- Private Sightseeing
- Private Jet Management, Charter Private Events
- Luxury Car Rental, Personal shopping, VVIP tickets
Executive Assistant/Exec. Secretary/PA
ember Lifestyle Travel LLC
Abu Dhabi
11.2018 - 02.2021
- Answer and manage incoming calls
- Receive and interact with incoming visitors and direct them to appropriate offices
- Liaise with internal staff at all levels
- Interact with external clients
- Prepare and edit correspondence, communications, presentations and other documents
- Design and maintain databases
- File and retrieve documents and reference materials
- Conduct research, collect and analyze data to prepare reports and documents
- Manage and maintain executives' schedules, appointments and travel arrangements
- Arrange and coordinate meetings and events
- Supervise, coach and train lower level staff
- Organize and maintain personnel records
- Update internal databases (e.g
- Record sick or maternity leave)
- Prepare HR documents, like employment contracts and new hire guides
- Revise company policies
- Create regular reports and presentations on HR metrics
- Answer employees queries about HR-related issues
- Assist payroll department by providing relevant employee information (e.g
- Leaves of absence, sick days and work schedules)
- Arrange travel accommodations and process expense forms
- Participate in HR projects, corporate events, team building, etc
- Assist in the onboarding process for new hires
- Organizing the office layout and ordering stationery and equipment
- Maintaining the office condition and arranging necessary repairs
- Coordinate with IT department on all office equipment
- Manage contract and price negotiations with office vendors, service providers and office lease
- Liaise with facility management vendors, including cleaning, catering and security services
- BSH Walls and Floors is a 20+ years company in Dubai, UAE and is Middle East’s Premier supplier of Wallcovering and Floorcovering products.
Executive Secretary/Personal Assistant to CEO
BSH Walls and Floors
Dubai
12.2010 - 06.2018
- CEO/ HR Admin, Act as the main point of contact for all HR & Administration matters
- Ensure smooth functioning of the departments in handling day-to-day transactions
- Carried out staff recruitment, review, screen, select applicants forms, create job descriptions and organize advertisements via online websites and manpower consultants
- Sourcing, recruitment, screening & interview of open positions
- Makes offer letters, warning letters, salary increment, termination, etc
- Monitor the work permit/Visa expiry to ensure timely renewal
- Handle employee grievance and issues
- Facilitate in getting approval from management of quotes, proposals, contracts, etc
- Passport control safekeeping and company stamp control
- Conduct presentations, reports and discussions to management the open issues on HR & administrative works
- Duties and Responsibilities handled as Executive Secretary/PA to MD & CEO:
- Screening phone calls, enquiries and requests, and handling them when appropriate
- Devising and maintaining office systems, including data management and filing
- Meeting and greeting visitors at all levels of seniority
- Organising and maintaining diaries and making appointments
- Dealing with incoming email, faxes and post, often corresponding on behalf of the manager
- Taking dictation and minutes
- Carrying out background research and presenting findings
- Producing documents, briefing papers, reports and presentations
- Organising and attending meetings and ensuring the MD is well prepared for meetings
- Liaising with clients, suppliers and other staff, supporting the managers, their team and departments
- Taking on some of the manager's responsibilities and working more closely with management
- Deputising for the manager, making decisions and delegating work to others in the manager's absence
- Writing reports, executive summaries and newsletters
- Planning, organising and managing events
- Over-all administrative and secretarial works to the Managing director
- As OFFICE & SHOWROOM ADMINISTRATOR
Administrator
BSH WALLS AND FLOORS
Dubai
05.2013 - 04.2014
- Greet customers on the sales floor and determine the product, type, and quality of product desired – in the interim when the sales personnel are occupied
- Apply theory and related knowledge to present, explain, demonstrate, and sell
- Suggest selections that meet customer’s requirements
- Assist the clients in the process of product selection
- Explain product features, characteristics and quality of the selected product
- Ensure that customers are satisfied in all aspects
- Maintain the cleanliness of the products
- Ensure that all product features are displayed on the product and place new products on display
- Pay attention to the displayed products; ensure that they are displayed in an appropriate way
- To help the other staff with the arrangement of the showroom, sometimes from ground to top, in order to ensure a clean working and shopping place
- Listen to and resolve all customer service complaints
- Attend reception, telephone, filing, other administrative duties, etc
- Prepare quotations, Produce sales invoice, PO requisitions, Goods receipt note thru SAGE ERP system
- Prepare schedules, sales reports for the management
- Receive and record payments from customers and arrange to deposit the cash & cheques
- Coordinate with the warehouse personnel, office help and installation team
- Manage the QDP (Quick delivery program) products
- Making sure that the items are delivered and/or installed as programmed
- Overall assistant to the showroom manager and relieves the post during her absence.
ADMIN & CUSTOMER SERVICE OFFICER
BSH WALLS AND FLOORS
09.2012 - 04.2013
- Works hand in hand with the sales team, reporting directly to the Divisional Sales Manager for preparation of quotations, processing of sales orders, material PO requests, sales reports, proforma invoices, inventory and proficient in the usage of ERP-CRM System(Enterprise Resource Program- Customer Relation management)
- Reports also to the Project Manager for sites & project reports/issues and other pertaining documents of the Technical department
- Controlling incoming and outgoing documents and forward the report to the concerned client for feedback and approval
- Collating shop drawings for quantification by Autocad/Draftsman
- Organize the site inspection schedules, site meetings, conferences and trainings at site
- Coordination with all the site supervisors and clients to ensure a smooth flow of the schedule
- Liaison with internal & external contacts and communicate verbally and in written to answer inquiries and provide information
- Prepares the daily,weekly and monthly report of the department and submits to management for update
- Collate the sample requests of the salespersons and generate delivery notes thru SAGE ACCPAC ERP System
- Coordinates with warehouse to release the samples and send to distinguished clients for approval
- Maintain the inventory of samples and replenish stock when needed
- All and other administrative/corporate office functions as required by the management.
FRONT OFFICE/SECRETARY/ADMIN
BSH WALLS AND FLOORS
12.2010 - 08.2012
- Attending and screening of telephone calls, filing of documents, scanning, faxing, copying, greeting and treating the guests
- Responsible for sending newsletters and maintaining the client database for marketing purposes
- Preparing quotations, Proforma Invoices, Processing of Sales orders, Requisitions and all other general documents
- Preparing deliveries, receipt vouchers, credit notes, stationery requirements, staff attendance, handling of petty cash and sample records
- Very functional in the use of SAGE ACCPAC ERP, CRM for preparing orders, requisitions and maintaining/updating the client database
- Arranging for the payment pick-up, requesting locations, courier preparation, sample preparation, keeping the stock track and other sales coordination
- Monitoring of the QDP (Quick delivery Program) products, delivery issues, logistic issues and general showroom issues
- Directly reporting to the managing director and all other functions required by the management
- Prior to working in the UAE, I have worked from 2004-2010 (6 years) in my home country for various organizations
- Non-UAE/Home country based work experiences can be furnished if required.
Education
Bachelor of Science - Medical Technology
RTR Medical Foundation College
Tacloban City 06.1999 - 03.2003
Skills
Excellent time management skills
Ability to multitask and prioritise tasks
Well-developed organizational skills
Great verbal and written communication skills
High attention to detail
Professional discretion
Strong administration skills
Excellent interpersonal and customer-facing skills
A high level of confidentiality
Software
G Suite
Sage Accpac ERP
Tally ERP
CRM ERP
Salesforce
Odoo
Google Drive
Timeline
Executive Assistant/Personal Assistant to the Owner
HNWI (3 Emirati Lady Entrepreneurs)
03.2021 - 02.2022
Executive Assistant/Exec. Secretary/PA
ember Lifestyle Travel LLC
11.2018 - 02.2021
Administrator
BSH WALLS AND FLOORS
05.2013 - 04.2014
ADMIN & CUSTOMER SERVICE OFFICER
BSH WALLS AND FLOORS
09.2012 - 04.2013
Executive Secretary/Personal Assistant to CEO
BSH Walls and Floors
12.2010 - 06.2018
FRONT OFFICE/SECRETARY/ADMIN
BSH WALLS AND FLOORS
12.2010 - 08.2012
Bachelor of Science - Medical Technology
RTR Medical Foundation College
06.1999 - 03.2003