Noyal Deep Rai
Dubai
Summary
Dedicated and customer-focused professional with over 5 years of experience in delivering exceptional customer service across diverse industries. Proven ability to handle high-pressure situations, resolve customer complaints efficiently, and foster long-term client relationships. Adept at understanding customer needs, providing tailored solutions, and ensuring a seamless customer experience. Skilled in handling customers, with a strong track record of achieving customer satisfaction and loyalty. Seeking a customer service role in Dubai to contribute my expertise in enhancing customer engagement and operational excellence. Known for my excellent communication, problem-solving abilities, and commitment to continuous improvement, I am eager to support a dynamic organization in delivering top-tier customer service.
Overview
6
6
years of professional experience
Work History
Steward & Cashier
SATTVAM LLC
10.2020 - 01.2024
- Supported banquet events by efficiently preparing tables, serving guests, and clearing dishes promptly after completion.
- Performed thorough cleaning tasks after each shift, maintaining a spotless work area for colleagues and patrons alike.
- Enhanced customer satisfaction by providing exceptional service and attending to passenger needs.
- Followed company safety and security policies and procedures when reporting maintenance needs and unsafe work conditions.
- Maintained swift pace of work to meet business demands for cleaning and supplies storage.
- Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
- Promoted culture of continuous improvement by actively seeking feedback from colleagues and supervisors to enhance service quality.
- Collaborated with team members to maintain smooth operations during high-traffic periods, minimizing wait times.
- Demonstrated strong multitasking abilities by managing multiple tables simultaneously while maintaining friendly demeanor.
- Greeted guests and asked open-ended questions to help determine needs and offer options.
- Engaged in suggestive selling and other sales techniques.
- Worked flexible schedule and extra shifts to meet business need.
Waiter
Cafe Coffee Day (Delhi India)
01.2018 - 01.2020
- Take orders from and serve food and beverages, Answer questions about the menu and make recommendations when appropriate or requested, Communicate with kitchen staff directly and via POS
- Cleaned and polished furniture, shelves, walls, and equipment
- Replenished clean linens, glassware, silverware, and dishes
- Brewed coffee and tea
- Balanced payments and receipts in cash registers
- Wrapped sandwiches, pastries, and hot entrees for serving.
Education
High School Diploma -
RKSP Higher Secondary School
DARJEELING INDIA03.2015
SSLC -
Saint Alphonsus School
DARJEELING INDIA01.2013
Skills
- Fast learner, Communication skills ,Collaboration
- Team player, helping each other, encourage team, extra miles
- Strong customer service skills, including assessing customer needs, adhering to quality standards, evaluating customer satisfaction, and making the proper adjustments or corrections
- Excellent active listening skills and ability to give complete attention to patrons during busy times
- Patient and compassionate when serving patrons, making them feel at home
- Leadership skills, Problem-solving skills
Training
- BASIC FOOD SAFETY TRAINING
- CUSTOMER SERVICE TRAINING
- BASIC COMPUTER COURSE DARJEELING CC INDIA
Personal Information
- Passport Number: Y8887611
- Date of Birth: 12/06/97
- Gender: MALE
- Nationality: INDIAN
- Visa Status: Visit (valid until 10 June 2024)
Timeline
Steward & Cashier
SATTVAM LLC
10.2020 - 01.2024
Waiter
Cafe Coffee Day (Delhi India)
01.2018 - 01.2020
High School Diploma -
RKSP Higher Secondary School
SSLC -
Saint Alphonsus School
Similar Profiles
Sabrena LangstonSabrena Langston
Self Employed Owner/Operator at Bree'z Triple Care Transport, LLC/EAYC, LLCSelf Employed Owner/Operator at Bree'z Triple Care Transport, LLC/EAYC, LLC
Ravishekhar GeerRavishekhar Geer
Managing Director/Owner at Hope Medical Center LLC and Hope Pharmacy LLCManaging Director/Owner at Hope Medical Center LLC and Hope Pharmacy LLC
Gulnara SharifovaGulnara Sharifova
Accountant at Global Accounting Consulting LLC (Proud Audit LLC, Global Audit LLC)Accountant at Global Accounting Consulting LLC (Proud Audit LLC, Global Audit LLC)